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  1. Windows Central Question's Avatar
    My power/lock button will not function at all unless I connect it to the charger. My screen also locks by itself even if I tap on it repeatedly. I don't know if this is related but when I correct the time and date on my phone it seems to be synonymous with my lock/power button not working so I can't set the proper time.
    12-21-2014 06:26 AM
  2. BonzeUK's Avatar
    12-21-2014 06:30 AM
  3. Harrie-S's Avatar
    Did you install thechives or 5 minutes workout. Than you have the same problem as many others.
    See http://www.windowscentral.com/report...-phone-surface

    Only a hard reset helps.
    12-21-2014 06:33 AM
  4. WanderingTraveler's Avatar
    I honestly think the part about the power button not working is a hardware fault, not a software fault. Try feeling if the power button feels "normal," upon pressing.

    For the screen locking by itself part, I also think it's related to the power button part.

    If you, well, get the time wrong, it appears to fix the problem. Hmm. Try a soft reset first, and disable all of the extra features the screen has under settings>display.
    mijaved likes this.
    12-21-2014 06:49 AM
  5. Silvapjp's Avatar
    Hi. Had the same problem yesterday and fix it:

    1 - backup your phone data in settings/backup
    2 - transfer photos, videos, music and general documents to onedrive
    3 - perform a hard reset in settings/reset phone
    4 - the phone will restart and ask you if you want to restore your backup - say yes ...
    5 - the system will automatically download and install your applications

    And thats it. Mine is working perfectly and I didn't lose any data.

    Good luck!
    08-03-2015 06:20 AM
  6. Malajlo's Avatar
    Applications are issue. Just fixed same problem uninstalling Real Speed Car: Need for Asphalt.
    This app requires several background actions. Disabling did not fixed problem with power button, uninstalling did.
    Search for apps that use backround services and does not have any reasonable purpose to use it.
    03-06-2016 04:02 AM
  7. mijaved's Avatar
    Hi. Had the same problem yesterday and fix it:

    1 - backup your phone data in settings/backup
    2 - transfer photos, videos, music and general documents to onedrive
    3 - perform a hard reset in settings/reset phone
    4 - the phone will restart and ask you if you want to restore your backup - say yes ...
    5 - the system will automatically download and install your applications

    And thats it. Mine is working perfectly and I didn't lose any data.

    Good luck!
    Reset phone worked!
    Don't forget to backup with WiFi, before reset.
    and make sure enough charge left!
    Last edited by mijaved; 05-24-2016 at 02:59 AM.
    05-24-2016 12:45 AM
  8. mijaved's Avatar
    I honestly think the part about the power button not working is a hardware fault, not a software fault. Try feeling if the power button feels "normal," upon pressing.

    For the screen locking by itself part, I also think it's related to the power button part.

    If you, well, get the time wrong, it appears to fix the problem. Hmm. Try a soft reset first, and disable all of the extra features the screen has under settings>display.
    It worked for me, thanks a lot!!!
    Last edited by mijaved; 05-24-2016 at 01:21 AM. Reason: correction
    05-24-2016 12:50 AM

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