01-26-2015 12:38 PM
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  1. rodney0905's Avatar
    rodney0905
    I am having mulitpl issues with a Sprint Samsung Ativ S Neo I bought off Craigslist.

    I see no "Network Profile" option in settings. Reading around the forum, it looks like the WP 8.1 Update removed this option. I don't know whether the DP or Official update removed it but it's gone.

    Also, picture messaging does not work, which means my group messaging does not work. Again, reading around the forum, it looks like the update broke this too.

    I can't seem to find any way to downgrade to WP 8 or install the stock ROM.

    Any suggestions?
    01-25-2015 09:12 AM
  2. RumoredNow's Avatar
    RumoredNow
    See if you can get a tech escalation... A Real Tech, not a customer service type doing look ups off a script prompt.

    Ask for a reprovision on your device. That's a network side authorization of services usable.
  3. RumoredNow's Avatar
    RumoredNow
    Is it on Sprint service? Have you contacted them with IMEI in hand?
    01-25-2015 11:12 AM
  4. rodney0905's Avatar
    rodney0905
    I use it on Ting. I did call sprint and verify the IMEI before I bought the phone to make sure everything was fine.
    01-25-2015 11:40 AM
  5. RumoredNow's Avatar
    RumoredNow
    Try this trick: Ting ? FIXED: ?mms service not activated on network? Jon's Photo-Blog
    01-25-2015 02:13 PM
  6. rodney0905's Avatar
    rodney0905
    I noticed that early on and tried it. Didn't do the trick. I've talked to Ting multiple times and no one seems to have a fix.

    Under settings>cellular and sim, nothing shows up under the network name.

    I have no clue what's going on with it.
    01-25-2015 09:08 PM
  7. RumoredNow's Avatar
    RumoredNow
    See if you can get a tech escalation... A Real Tech, not a customer service type doing look ups off a script prompt.

    Ask for a reprovision on your device. That's a network side authorization of services usable.
    Laura Knotek likes this.
    01-25-2015 09:49 PM
  8. rodney0905's Avatar
    rodney0905
    Originally Posted by RumoredNow
    See if you can get a tech escalation... A Real Tech, not a customer service type doing look ups off a script prompt.

    Ask for a reprovision on your device. That's a network side authorization of services usable.
    Are you familiar with Ting service? I'm curious their process for BYOD tech support. I'll attempt this and report back.

    I am familiar with all of the Sprint WP 8.1 update messing cellular data/mms up stuff. It is a known issue. Something from what I've read is more of a WP 8.1 Sprint update issue than a carrier issue.
    01-25-2015 10:27 PM
  9. RumoredNow's Avatar
    RumoredNow
    I'm vaguely aware of Ting. To be honest I avoid CDMA networks. I'm approaching this as a generalist interested in carriers and how they work.
    01-26-2015 12:38 PM
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