Why are my Lumia 925 headphones saying they are connected but they aren't?

[Windows Central Question]

lumia 925 headphones are saying theyre connected but they arent

so phone has to be on speaker phone to hear when im talking to someone on the phone but i cant hear my ringtone unless i plug headphones into the phone ive tried a full reset and it didnt help

 

[RumoredNow]

If a factory reset did not solve the issue it is hardware, not software... You did say reset? Not just reboot - like power down and power back on?

Inspect the port and make sure nothing is stuck in there. Seek qualified repair.