02-23-2015 05:33 PM
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  1. WPCentral Question's Avatar
    WPCentral Question
    so one day I got sent the update and had no choice ,I let the phone load and the two cogs come up .....I left it on charge with the cogs for 3 days ..................so I tried the manual hard reset ,but instead of going to the question mark it just looped back to the nokia start screen ......PLEASEE HELP ME
    02-23-2015 05:28 PM
  2. ven07's Avatar
    ven07
    Q&A Team
    Ambassador
    Moderator
    Since you are going for a hard reset... Use the lumia recovery tool
    02-23-2015 05:33 PM
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