[Windows Central Question]

Tried the two soft resets. The power button and the volume down button pressed down simultaneously and the turning off and pulling out the battery for 5 mins. Tried the first one about 5 times and no effect. Tried the second one and the camera worked for about three times before not starting again.

Don't know what to do. Just had the phone for a week and three days. Help!

[gpobernardo]

Bring your phone, whatever model it is, back to the store and try to have it replaced especially since it is still new.

If the store won't replace your phone, and then if your phone is a Windows Phone, you could try using the Lumia Software Recovery Tool or Windows Phone Recovery Tool to reinstall the OS of your phone.

If that doesn't work, then you would need to have your phone repaired in-warranty.