1. WPCentral Question's Avatar
    Hello All,

    I was updating my Lumia 920 to Windows phone 10 preview yesterday night. Battery was 60%. When I checked in the morning phone was not updated and battery was drained completely.

    Now when I charge my phone, it boots and looks like in the process of update but switches off due to low battery I guess. Its never-ending cycle. I don't want to lose my data/images/apps.
    06-26-2015 08:33 AM
  2. Ryan ODonnell's Avatar
    Keep it plugged in for an hour or so into the wall charger of the phone.

    If the update is still in a loop, you may have no choice but to reset your phone with the Windows Phone Recovery Tool (WPRT).

    How can I recover/reset/restore my phone software? - Microsoft - UK
    06-26-2015 08:42 AM
  3. jadejavu's Avatar
    Hello this happened to my Lumia 1020 just a while ago. I don't what to do, even I keep the charger plugged, it still reboots and dont finish the configuration or update gears.

    Anyone has tested the WRT?
    07-12-2015 06:58 AM
  4. iTomas's Avatar
    Roll back to 8.1 with wprt. Then update to win10 again.
    07-12-2015 07:02 AM
  5. Harrie-S's Avatar
    And do not forget to fully charge your phone and keep it on the charger during the update.
    07-12-2015 07:58 AM
  6. jadejavu's Avatar
    Tried WPRT and no luck. It cant detect the phone.

    My phone was drained during the gear mode update to windows 10 tp.

    The WPRT cannot detect the phone as the phone keeps rebooting and rebooting. Just stopping on the gear mode then it will reboot, go back to Nokia logo then back again to gear mode.

    The same scenarios while it is on the charger. I think the battery doesnt charge or insufficient while on the gear mode that's why it keeps rebooting.

    I really dont know what to do now maybe I will just leave the 1020 drained for few days then try again.
    07-12-2015 10:59 AM
  7. jadejavu's Avatar
    Finally it WPRT had worked! I tried several time and it finally install the software. Thanks guys.
    Harrie-S and saravananraaj7 like this.
    07-12-2015 08:04 PM
  8. saravananraaj7's Avatar
    I am having the same problem just like yours, and the WPRT just wont connect because the battery drains and the device restarts again and again. Any idea on how to connect the device to WPRT !!!!
    03-02-2016 02:23 AM

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