1. Windows Central Question's Avatar
    HI this is Gangadhar.

    I had an issue during the update from windows 8.1 to windows 10 through windows insider app my got update for installation and started updating my phone but it got stuck on spinning gears and i could rest the phone. I tried using combination keys and also nokia software recovery tool but i doesnt help me any further. Please Help with the solution for my Lumia 720.

    08-03-2015 10:20 AM
  2. hopmedic's Avatar
    I don't know if this will help you in your situation, but it sounds like it is worth a try.
    1. Turn off your smartphone
    2. Press and hold the "Volume Down" button
    3. With the volume key pressed, press "Power" to turn the phone on
    4. When the phone vibrates, release the "Power" key but keep holding the "Volume Down" button
    5. At the exclamation mark, release "Volume Down"
    6. Press the following key sequence in order: (NOTE: Nothing will change on the screen while you enter this combination of keys, so pay attention to the key presses)
      • "Volume Up"
      • "Volume Down"
      • "Power"
      • "Volume Down"

    7. Your smartphone will now reset.

    08-03-2015 10:45 AM

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