1. Windows Central Question's Avatar
    phone rings when a call comes in but you cannot speak or hear anything even though phone is connected. Same problem when trying to make a call. Music still comes out speaker except when making phone calls. Tried to do a soft reset. Tried to do a hard reset but it did not work in either case. Worst phone I have ever had.
    08-11-2015 09:26 AM
  2. gpobernardo's Avatar
    If a hard reset didn't fix the problem, then it could be a hardware-level issue. Try taking your phone to a service center and have them repair your phone - this is especially advisable if your phone is still under warranty.
    08-11-2015 10:47 AM

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