1. Windows Central Question's Avatar
    Hi,
    I have a Nokia Lumia 735 windows phone 8.1 update 2. Whenever I start the Photos app it crashes and goes back to the start menu. Also, sometimes I can't play some of my videos.
    A soft reset doesn't work, a hard reset only worked temporarily, and formating the sd didn't work either. It only happens with the gallery app, and I'm running out of ideas.
    Any help?
    Thanks!
    11-08-2015 08:48 AM
  2. rhapdog's Avatar
    This happens when photo file indexing or other spring files become corrupted. The most common cause is a bad SD card, though there could be other factors.

    Try using a different sd card to see if that fixes the issue.
    libra89 likes this.
    11-08-2015 06:07 PM

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