• Welcome to the all-new Windows Central Forums! - We're still moving some things around, so you may see a few quirks here and there, but we're working on getting things fully completed as soon as possible. For now, take a look around, and if you run into any major issues, please let us know in this thread!

How can I fix my photos app crashing in my Lumia 735 with WP 8.1?

  • Thread starter Windows Central Question
  • Start date

Windows Central Question

I have a Nokia Lumia 735 windows phone 8.1 update 2. Whenever I start the Photos app it crashes and goes back to the start menu. Also, sometimes I can't play some of my videos.
A soft reset doesn't work, a hard reset only worked temporarily, and formating the sd didn't work either. It only happens with the gallery app, and I'm running out of ideas.
Any help?


Retired Senior Ambassador
Aug 26, 2014
This happens when photo file indexing or other spring files become corrupted. The most common cause is a bad SD card, though there could be other factors.

Try using a different sd card to see if that fixes the issue.