12-04-2015 01:04 PM
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  1. Windows Central Question's Avatar
    Windows Central Question
    Last night I went to sleep putting my new surface pro 4 in charging. Today after waking up I am not being able to switch on the machine. I didn't charge fully before I started using the machine for first time. I just bought it yesterday
    12-04-2015 10:45 AM
  2. Indistinguishable's Avatar
    Indistinguishable
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    Sounds like a dead battery. Is it currently plugged in now? Have you tried holding down the power button?
    mizan chowdhury likes this.
    12-04-2015 10:50 AM
  3. mizan chowdhury's Avatar
    mizan chowdhury
    Then I tried with connecting to power and it turned on but whenever I unplugged the power it sleeps. While charging I was looking around but when I tried to open chrome, it went to sleep again. Is there any way that they can deny to change this machine since I did not charge fully for first time before I started to use it?
    12-04-2015 11:58 AM
  4. mizan chowdhury's Avatar
    mizan chowdhury
    It is plugged in now but the battery is not being charged.
    12-04-2015 12:01 PM
  5. Indistinguishable's Avatar
    Indistinguishable
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    Originally Posted by mizan chowdhury
    Is there any way that they can deny to change this machine since I did not charge fully for first time before I started to use it?
    No. They cannot. It's got a one year warranty. If it's a dud, it's a dud. But i'm not convinced it is a dud yet.


    Originally Posted by mizan chowdhury
    Then I tried with connecting to power and it turned on but whenever I unplugged the power it sleeps. While charging I was looking around but when I tried to open chrome, it went to sleep again.
    I'd say let it charge for awhile before using it.
    12-04-2015 12:13 PM
  7. Indistinguishable's Avatar
    Indistinguishable
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    Also, check out these Windows Central pieces on the current sleep issues with the Surface Pro 4. This could be part of the problem, and switching to hibernate may be the temporary solution.

    Microsoft working on 'sleep' issues with Surface Pro 4, Surface Book with solution early next year | Windows Central

    How to force the Surface Pro 4 and Surface Book to hibernate to save your battery | Windows Central
    12-04-2015 01:04 PM
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