1. RealIllusion's Avatar
    I was upgrading to the latest slow ring upgrade using the insider program. It downloaded smoothly and stuck once while preparing for installation due to less memory. I cleared out some apps and data and tried again and it proceeded. After that it rebooted and started installation (the gears started grinding). But after sometime it suddenly showed a sad smiley face. The phone rebooted and gears came but it again showed the sad smiley face. Every time I connect it to a power source it goes on a loop like that. I tried hard resetting but the exclamation mark never reached. The windows recovery tool is not identifying it.
    What should I do?
    01-06-2016 05:03 PM
  2. TechFreak1's Avatar
    Can you get into the boot loader?

    Do a soft reset and then hold the volume up button immediately when it vibrates it may take a few tries. Sometimes for me it's just before it vibrates or right on the mark. Which is pretty weird....

    Hold the volume up button until you see Nokia written larger than normal ontop of the screen, not the middle.

    Start the Windows Device Recovery Tool and choose my device is not detected, immediately plug in your phone and wait abit.

    Post back results.

    Also use the Nokia pre-supplied cable whenever possible as that is factory cable.

    Once in the bootloader do not let the phone run out of charge and always before flashing make sure your phone is fully charged!
  3. TechFreak1's Avatar
    Can you get into the boot loader?

    Do a soft reset and then hold the volume up button immediately when it vibrates it may take a few tries. Sometimes for me it's just before it vibrates or right on the mark. Which is pretty weird....

    Hold the volume up button until you see Nokia written larger than normal ontop of the screen, not the middle.

    Start the Windows Device Recovery Tool and choose my device is not detected, immediately plug in your phone and wait abit.

    Post back results.

    Also use the Nokia pre-supplied cable whenever possible as that is factory cable.

    Once in the bootloader do not let the phone run out of charge and always before flashing make sure your phone is fully charged!
    RumoredNow likes this.
    01-06-2016 05:18 PM
  4. RealIllusion's Avatar
    Thanks man it worked...
    TechFreak1 likes this.
    01-07-2016 04:00 PM
  5. TechFreak1's Avatar
    Thanks man it worked...
    Anytime, glad It worked :).
    01-16-2016 11:18 AM
  6. playstation_12000's Avatar
    this is was the first time i bought a lumia 1020, upgraded to windows 10 tech preview, and it stopped detecting the device on windows 10 pc, always showing device descriptor request failed. so tried to reset the device and now strucked on the wheels screen. tried all given solutions from internet, the vol+-power-, entered bootloader screen by prssing vol+ during boot, but device is not getting detected by lumia recovery suite/windows recovery suite. im completely ****d up with this windows device. can someone tell me any solution
    02-16-2016 10:06 AM

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