[Windows Central Question]

Every time I enter my password my screen just goes black with only my cursor visible, after about an hour or so my start menu was visible but I still couldn't do anything. Everything was black and empty. Is there a fix for this? I'm attempting a system restore/restart but if that does not work what are my options?

Also whenever I do open up my computer it says something about a media failure. I'm not sure if this is in regards to my graphics card as it tells me the card itself is running fine.

My computer is a Dell Inspiron 15 3000 series.

PS: Is there an easier way to access the troubleshooting menu? It took me an hour to access it no matter how many times I pressed the function keys, it only seems to open whenever I constantly force reset my computer...

[Zane Yacoob]

ctrl + alt + delete open task manager. go to process select explorer.exe end process tree. is this does fix the issue the go to file open new process then type explorer.exe

[Rangan Das]

Something is stopping explorer.exe from successfully launching at startup.
Ctrl+Shift+Esc to open task manager, kill explorer.exe and run explorer.exe again, like Zane said.
Try doing a clean start-up by disabling all startup apps and non-MS services from msconfig. If that does not work, and in-place repair with the Windows 10 ISO file should fix everything.

Also, run Hitman Pro once. Just to check that your system is free from any sort of malware.