01-17-2016 05:27 AM
42 12
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  1. Windows Central Question's Avatar
    it started yesterday and at first I thought it was nothing but then when I opened an app it restarted again and again so I cant do anything on my phone or it willrestart I tried hard reset but it restarts before it starts the reset and I tried windowsdevice recovery tool but it isn't working because when it starts my phone just restarts and loses conection to the pc please I need help and don't sugest nokia care center because its too far from my home
    01-14-2016 07:53 AM
  2. charlatan1978's Avatar
    Hi, try a factory reset using the button combination.

    Performing a factory reset using phone buttons
    Turn the power off.
    Press and hold the VOLUME DOWN button, and then briefly press the POWER button. Release the VOLUME DOWN button when you see an icon on the screen.
    Then press the following hardware buttons in sequence: VOLUME UP > VOLUME DOWN > POWER > VOLUME DOWN.
    01-14-2016 08:21 AM
  3. william9232's Avatar
    I cant do that it restarts even then
    01-14-2016 08:42 AM
  4. charlatan1978's Avatar
    What happens when you leave the phone on charge? Does it restart?
    Also try reseating the battery and removing the SIM, sd card (if installed) and powering up.
    01-14-2016 09:03 AM
  5. william9232's Avatar
    I tried removing the sim card that dindt help and I don't have an sd card and while the mobile phone is on charge it doesn't restart but I still cant open any app because it will restart
    01-14-2016 09:09 AM
  6. charlatan1978's Avatar
    What about trying the factory reset using the buttons, with the phone on charge (and SIM card removed)?
    Also what percentage does you battery show?
    Last edited by charlatan1978; 01-14-2016 at 09:27 AM. Reason: battery q
    01-14-2016 09:27 AM
  7. william9232's Avatar
    I tried that it doesn't work it just restarts again when I almost finish the buton combination and the battery shows 80 percent but its always difrent and I noticed that the time and date are mesed up toois it the problem in the os if it is how can I fix it (windows device recovery tool doesn't work cause i cant falsh the phone bcs it restarrts)it just hapend since yesterday and i dint hit the ohne or something it just started to restart before yesterday it worked perfect
    01-14-2016 09:32 AM
  8. william9232's Avatar
    started from yesterday but before that the phone worked perfectly and I didn't hit the phone or anything like that
    01-14-2016 09:34 AM
  9. Ragupathi's Avatar
    Put a piece of paper on the right side of battery
    01-14-2016 09:42 AM
  10. charlatan1978's Avatar
    What phone do you have and how long have you had it?
    01-14-2016 09:42 AM
  11. william9232's Avatar
    lumia 520 for a year and half and its not about the battery cause i already had that problem before and fixed it this is difrent it only restarts when i open an app i think this has something to do with the os but don't know how to fix it
    01-14-2016 09:46 AM
  12. william9232's Avatar
    any tips or advices or some sort of help please I really need it
    01-14-2016 10:05 AM
  13. charlatan1978's Avatar
    It's starting to sound like a hardware fault.
    Are you able to check how much space is available on the phone? Perhaps the onboard storage is nearly full.
    01-14-2016 10:07 AM
  14. william9232's Avatar
    no because it restarts told you when I open an app it restarts after 3 seconds or so
    01-14-2016 10:09 AM
  15. charlatan1978's Avatar
    It may be worth trying the old Lumia Software Recovery Tool.
    01-14-2016 10:11 AM
  16. william9232's Avatar
    I will try and I checked on my pc it still has 2 gigs free of space
    01-14-2016 10:16 AM
  17. william9232's Avatar
    hey I tried the lumia software recovery tool and it doesn't work lol I'm already losing hope for my phone any other ideas it would really help
    01-14-2016 10:25 AM
  18. william9232's Avatar
    why cant I even flash my phone why does it restart even then how can I stopthat so I can atleast do a reinstall of the software with the windows recovery tool
    01-14-2016 10:27 AM
  19. william9232's Avatar
    someone pls answer
    01-14-2016 10:59 AM
  20. charlatan1978's Avatar
    Hi, like I mentioned earlier it is starting to sound like a hardware fault.
    A replacement battery may be worth trying at this stage. They appear quite cheap on Amazon.
    01-14-2016 11:02 AM
  21. william9232's Avatar
    so you think its the battery are there no other optins to hard reset
    01-14-2016 11:03 AM
  22. charlatan1978's Avatar
    so you think its the battery are there no other optins to hard reset
    I don't know for definite. It's a process of elimination.
    You did mention earlier that the battery charge percentage keeps changing and that the time and date are wrong.
    So it's possible that the battery could be faulty.
    Also, I'm not sure if I have asked but do you have another charger?
    01-14-2016 11:10 AM
  23. william9232's Avatar
    yes I do and they both work
    01-14-2016 11:25 AM
  24. william9232's Avatar
    its not the battery cause the os lags and cant even open some apps such us store and similar so is there any way to hard reset over my pc??
    01-14-2016 12:53 PM
  25. william9232's Avatar
    or some programs that help with these cases but not the ones I already mentioned
    01-14-2016 12:54 PM
42 12

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