1. Windows Central Question's Avatar
    I have the 950 and a 128gb sdxc 533x card installed. I have roughly 2k in photos on it, confirmed through the phone's File Explorer.

    I open up Phone companion on my Win 10 pc and cannot sync my photos or copy them to my computer. I get a message that says it cannot locate my phone. However, it is listed in my device manager, devices & printers, and even "This PC" it is listed.

    If I try to do the normal copy method of opening the folder, my computer can see a few files(86) and then stops finding any more. When I attempt to copy the folder directly to computer, I get an error message. If I try to CTRL+A and copy to computer, I get 1-2 files and it "freezes" on the copy dialog.

    Simply put, WTF do I have to do to take the files off my phone and put onto my computer?
    01-14-2016 09:58 PM
  2. Zane Yacoob's Avatar
    im running windows 7 ultimate and using windows phone app but i suggest you check your sync settings. i dont understand why its not allowing you to copy and paste directly. the simplest way would be to go into "My Computer" and select windows phone right click open the browse through. if all else fails remove your micro sd from your device and use a card reader should be slower that the cards usual performance but its effective.
    01-14-2016 11:16 PM

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