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  1. Juan Rosado Casanova's Avatar
    After a month or so my Store app stopped working right. It searches fine but after selecting install the app stays on Starting Download and does nothing else. Any ideas? Still using 10586.29 since my phone doesnt download 10586.63. Lumia 640Lte AT&T.
    01-18-2016 08:17 AM
  2. charlatan1978's Avatar
    Still using 10586.29 since my phone doesnt download 10586.63.
    If you open the Insider app and select fast (for build .63), then check for updates.
    You should then be able to see 10586.63.
    01-18-2016 08:54 AM
  3. Juan Rosado Casanova's Avatar
    I see the download since it came out its at 0% of the download process.
    01-18-2016 09:30 AM
  4. charlatan1978's Avatar
    Have you tried a soft reset and then retry the download?
    How much free space do you have in your storage?
    01-18-2016 09:49 AM
  5. Juan Rosado Casanova's Avatar
    Several soft resets and my micro sd has over 20gb free and internal is 4.79 of 7.28... And I get a notice of low memory everytime I reset.
    01-18-2016 10:39 AM
  6. charlatan1978's Avatar
    At this point I would look to do a hard reset (Settings > System > About > Reset your phone).
    Is it possible to do that?
    01-18-2016 10:44 AM
  7. Juan Rosado Casanova's Avatar
    At this point I really have no choice since I cannot download anything. Just need a wifi hotspot so I dont use up my data just upgrading apps and downloading a couple.
    01-18-2016 12:07 PM
  8. charlatan1978's Avatar
    I see the download since it came out its at 0% of the download process.
    Just to check, have you been trying to download the build over mobile data?
    The low memory issue is probably caused by the build which has partially downloaded. The only way to clear it is a hard reset.
    Unless you can connect to WiFi to complete the download?
    Last edited by charlatan1978; 01-19-2016 at 03:54 AM. Reason: typo
    01-19-2016 03:50 AM
  9. Juan Rosado Casanova's Avatar
    Finished... Did a hard reset and now my 640 is fully up to date.
    charlatan1978 likes this.
    01-19-2016 06:15 AM

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