04-11-2016 10:54 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    I have just bought this phone and am finding it difficult to get started. When I restart it the display shows the date and time on a black background. A message pops up telling me to swipe up to access the nav bar but when I do this nothing happens., I just get the same message again. Please help as this is driving me crazy.
    04-11-2016 10:32 AM
  2. charlatan1978's Avatar
    charlatan1978
    Trusted Member
    Q&A Team
    Ambassador
    Hi, you haven't mentioned your phone model?
    However,

    Originally Posted by Windows Central Question
    When I restart it the display shows the date and time on a black background.
    This could just be the glance screen.

    Originally Posted by Windows Central Question
    swipe up to access the nav bar but when I do this nothing happens
    If you press the power button to go to the main Windows start screen, can you swipe up from the bottom of the screen then?
    04-11-2016 10:54 AM
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