1. Windows Central Question's Avatar
    I'm trying to unlock AT&T Lumia 1520, I followed the steps on the unlock support page,I got a confirmation email and a code to track my request. 10 minutes later I got the following email:
    Thank you for contacting AT&T about unlocking your mobile device. Because of AT&T guidelines, we aren't able to unlock your device. For more information about unlocking a device, check out our device unlock support page.
    Any help?
    04-16-2016 09:46 AM
  2. Ed Boland's Avatar
    If it's paid off and has a clean IMEI number, they should unlock it no problem. I'd take it into an AT&T store and have them do it there.
    Laura Knotek and RumoredNow like this.
    04-16-2016 11:43 AM

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