I'm trying to unlock AT&T Lumia 1520, I followed the steps on the unlock support page

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Windows Central Question

I'm trying to unlock AT&T Lumia 1520, I followed the steps on the unlock support page,I got a confirmation email and a code to track my request. 10 minutes later I got the following email:
Thank you for contacting AT&T about unlocking your mobile device. Because of AT&T guidelines, we aren't able to unlock your device. For more information about unlocking a device, check out our device unlock support page.
Any help?
 

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