07-02-2016 11:21 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    My pinon is for me brand new I got it from a gold friend about 7 months ago but I've not stated using it tell just yesterday but it is acting strangely the power button on the side won't respond when trying to turn just the screen on or off. When eld it responds but the freezes on the (goodbye) screen in tell you good for ten seconds when it then starts the bootup prosses. Also when the screen times out the only way to turn it back on is to hold the power for ten at witch point it boots up again.
    07-01-2016 12:02 AM
  2. Maurizio Troso's Avatar
    Maurizio Troso
    Originally Posted by Windows Central Question
    My pinon is for me brand new I got it from a gold friend about 7 months ago but I've not stated using it tell just yesterday but it is acting strangely the power button on the side won't respond when trying to turn just the screen on or off. When eld it responds but the freezes on the (goodbye) screen in tell you good for ten seconds when it then starts the bootup prosses. Also when the screen times out the only way to turn it back on is to hold the power for ten at witch point it boots up again.
    Which phone and windows build ?
    Chintan Gohel likes this.
    07-01-2016 02:57 AM
  3. 1Magesticnarwall's Avatar
    1Magesticnarwall
    Its the Nokia lumina cyan I believe
    07-01-2016 10:04 AM
  4. 1Magesticnarwall's Avatar
    1Magesticnarwall
    Lumina 635
    07-01-2016 10:08 AM
  5. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
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    Originally Posted by 1Magesticnarwall
    Lumina 635
    try using windows device recovery tool to restore it to factory setting
    07-02-2016 08:37 AM
  6. Bobvfr's Avatar
    Bobvfr
    On some phones the back/case has the buttons and on others the buttons come through, maybe try taking the back (Case) off and putting it back on again just in-case the buttons are stuck.
    Chintan Gohel likes this.
    07-02-2016 10:29 AM
  7. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
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    Originally Posted by Bobvfr
    On some phones the back/case has the buttons and on others the buttons come through, maybe try taking the back (Case) off and putting it back on again just in-case the buttons are stuck.
    I hadn't thought of that - good observation
    07-02-2016 11:21 AM
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