1. Windows Central Question's Avatar

    My mum sent me her phone because it only shows a black screen. You can see the notification bar at the top with battery, time, etc but nothing else. The slider to power down does show up when holding the power button and I can access the option to change screen brightness, blutooth, camera, etc when I hit the volume button and drag down. You can see in the screenshots (which I took with the phone) I have provided. Audio seems to be working

    07-01-2016 09:33 AM
  2. RumoredNow's Avatar
    Use Windows Device Recovery Tool to reset the device:https://support.microsoft.com/en-us/...overy-tool-faq

    If you do not have access to a computer, use the button reset method also known as Hard Reset.

    Power off the phone > hold Volume Down > press Power > keep holding Volume Down until you see the exclamation (!) screen, then immediately release the Volume Down

    Now tap Volume Up / Volume Down / Power / Volume Down

    You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do loose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    Chintan Gohel likes this.
    07-01-2016 12:01 PM

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