1. jzz30boost's Avatar
    Cortana has stopped working on my Lumina 950xl.
    I can't use speech to text, doesn't work giving me voice directions using mapping, no more reading text messages when on Bluetooth in my car, nothing
    Just wondering if any ones else is having the same problems.
    Searched for the problem but only saw answers from 2 years a go and have contacted Microsoft and they told me to hard reset but it didn't work.
    I'm a non insider
    Thanks.
    07-17-2016 09:54 PM
  2. ttsoldier's Avatar
    Can it do things like alarms or reminders?
    07-17-2016 11:27 PM
  3. jzz30boost's Avatar
    No, I cant do any cortana features. I xan open the app and typ things, but no hey cortana or if I push the button to talk to her it does nothing, if I press the mic button above the keyboard it shows try again.
    07-18-2016 12:01 AM
  4. Chintan Gohel's Avatar
    No, I cant do any cortana features. I xan open the app and typ things, but no hey cortana or if I push the button to talk to her it does nothing, if I press the mic button above the keyboard it shows try again.
    maybe check region and whether location is on - also try a soft reset
    07-18-2016 01:33 AM
  5. jzz30boost's Avatar
    Thanks for the reply guys. Checked all of those settings and done a soft reset and still no luck.
    07-18-2016 06:57 AM
  6. Chintan Gohel's Avatar
    It could be an issue with the update that came through recently - did see a couple of others having the same issue
    jzz30boost likes this.
    07-18-2016 11:34 AM
  7. jzz30boost's Avatar
    So Microsoft has been Trying to help me fix this problem. They have been really good with helping me.
    After a reset using the system restore tool on the computer it has fixed the problem.
    Thanks for the help for the help everyone.
    Chintan Gohel likes this.
    07-18-2016 08:55 PM

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