08-14-2016 03:19 PM
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  1. Windows Central Question's Avatar
    Windows Central Question
    Hi,
    My brother in law on holiday in France has a Lumia 550. This morning he started his Lumia waiting for the blue blocks and after the blue blocks two running gearing wheels appears. It looks like an update has been started. After about 30 seconds the gearing wheels disappear and a smiley with tears was displayed and the phone was switched off.
    A soft reset did not work.
    Any idea ?

    Regards
    Gijs
    The Netherlands
    08-12-2016 08:04 AM
  2. abhishek singh21's Avatar
    abhishek singh21
    Ambassador
    Originally Posted by Windows Central Question
    After about 30 seconds the gearing wheels disappear and a smiley with tears was displayed and the phone was switched off.
    i believe that the device was low on battery and the update process began and was interrupted was the lack of power and now your device is bricked.

    i would suggest to reset the device using Windows Device Recovery Tool, kindly Join our forums so that we can be uptodate with your issue and guide you on the hurdles you may face ahead :)
    Chintan Gohel likes this.
    08-12-2016 08:34 AM
  3. Gijs47's Avatar
    Gijs47
    Thx for your reply.
    Just a view minutes before this problem accured he made a couple of pictures with the phone and the battery is still on 50%.
    Will the tool you mentined delete all of the data including the data on the sd -card ?
    08-12-2016 09:24 AM
  4. ahmedamash's Avatar
    ahmedamash
    Originally Posted by Gijs47
    Thx for your reply.
    Just a view minutes before this problem accured he made a couple of pictures with the phone and the battery is still on 50%.
    Will the tool you mentined delete all of the data including the data on the sd -card ?
    It will reset all your phone data . Your Phone os be like new out of the box.
    08-12-2016 09:37 AM
  5. Mad Cabbie's Avatar
    Mad Cabbie
    Retired Ambassador
    When you use WDRT, it may not pick up the phone model, especially if the update stopped. Just click 'not detected', then lumia and it should find the UEFI (modern bios). WDRT will then go to work restoring firmware and software to the original 'out of the box' settings.
    08-13-2016 01:06 PM
  7. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by Gijs47
    Thx for your reply.
    Just a view minutes before this problem accured he made a couple of pictures with the phone and the battery is still on 50%.
    Will the tool you mentined delete all of the data including the data on the sd -card ?
    put it on charger for a couple of hours and then try switching it on - see what happens
    08-14-2016 03:19 PM
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