08-27-2016 08:13 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    I have had other problems with it too ...it keeps trying to call people on what's app , also freezing completely until I switch it off and on again
    08-26-2016 02:57 AM
  2. Maurizio Troso's Avatar
    Maurizio Troso
    Originally Posted by Windows Central Question
    I have had other problems with it too ...it keeps trying to call people on what's app , also freezing completely until I switch it off and on again
    Hard reset key sequence:

    Unplug your phone
    Hold vol up then plug charger. Keep holding till a ! mark appears
    Leave button then press one key once: vol up, vol down, power, vol down
    Gears should appear, keep phone plugged and under wifi coverage.

    If still not working, last resource is a pc with WDRT and a usb cable for recovery
    08-26-2016 04:16 AM
  3. Bobvfr's Avatar
    Bobvfr
    To get help you really need to give more information.

    I am guessing it's on a phone (WhatsApp) but what phone, what OS, 8.1, 10, anniversary update or if you are on Insiders ?

    I suggest you join the community so you can reply, give as much detail as possible and what measures you have tried to solve it, like have you done a reboot, soft or hard reset etc.
    Chintan Gohel likes this.
    08-26-2016 04:18 AM
  4. Girish Kumar8's Avatar
    Girish Kumar8
    After update to 14393.103 L 540 more crash especially Facebook
    08-26-2016 04:23 AM
  5. CozyPlanes's Avatar
    CozyPlanes
    Of reset after you see ! mark

    Press the following

    Vol up
    Vol down
    Power
    Vol down

    Then wait and it will become out of box state.
    08-26-2016 04:56 AM
  6. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by Girish Kumar8
    After update to 14393.103 L 540 more crash especially Facebook
    the phone is crashing or the app? Can you reinstall the face book app?
    08-26-2016 09:08 AM
  7. Girish Kumar8's Avatar
    Girish Kumar8
    Sorry ...not phone crashing app.and booting and open apps very slow
    08-27-2016 01:06 AM
  8. Girish Kumar8's Avatar
    Girish Kumar8
    Do anything with regular using apps like Facebook,WhatsApp,edge,and improve with new apps.
    08-27-2016 01:10 AM
  9. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by Girish Kumar8
    Do anything with regular using apps like Facebook,WhatsApp,edge,and improve with new apps.
    disable them from running in the background and see if that helps
    08-27-2016 08:13 AM
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