1. Windows Central Question's Avatar
    I have had other problems with it too ...it keeps trying to call people on what's app , also freezing completely until I switch it off and on again
    08-26-2016 02:57 AM
  2. Maurizio Troso's Avatar
    I have had other problems with it too ...it keeps trying to call people on what's app , also freezing completely until I switch it off and on again
    Hard reset key sequence:

    Unplug your phone
    Hold vol up then plug charger. Keep holding till a ! mark appears
    Leave button then press one key once: vol up, vol down, power, vol down
    Gears should appear, keep phone plugged and under wifi coverage.

    If still not working, last resource is a pc with WDRT and a usb cable for recovery
    08-26-2016 04:16 AM
  3. Bobvfr's Avatar
    To get help you really need to give more information.

    I am guessing it's on a phone (WhatsApp) but what phone, what OS, 8.1, 10, anniversary update or if you are on Insiders ?

    I suggest you join the community so you can reply, give as much detail as possible and what measures you have tried to solve it, like have you done a reboot, soft or hard reset etc.
    Chintan Gohel likes this.
    08-26-2016 04:18 AM
  4. Girish Kumar8's Avatar
    After update to 14393.103 L 540 more crash especially Facebook
    08-26-2016 04:23 AM
  5. CozyPlanes's Avatar
    Of reset after you see ! mark

    Press the following

    Vol up
    Vol down
    Power
    Vol down

    Then wait and it will become out of box state.
    08-26-2016 04:56 AM
  6. Chintan Gohel's Avatar
    After update to 14393.103 L 540 more crash especially Facebook
    the phone is crashing or the app? Can you reinstall the face book app?
    08-26-2016 09:08 AM
  7. Girish Kumar8's Avatar
    Sorry ...not phone crashing app.and booting and open apps very slow
    08-27-2016 01:06 AM
  8. Girish Kumar8's Avatar
    Do anything with regular using apps like Facebook,WhatsApp,edge,and improve with new apps.
    08-27-2016 01:10 AM
  9. Chintan Gohel's Avatar
    Do anything with regular using apps like Facebook,WhatsApp,edge,and improve with new apps.
    disable them from running in the background and see if that helps
    08-27-2016 08:13 AM

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