1. Windows Central Question's Avatar
    Nokia 1020 running Windows 8.1 and tried to create microsoft account which failed because of error in email address. Windows message says "typo in email address fix it here" then fails to connect to an address called account.live.com.
    It says this is a temporary problem, it clearly isn't.
    I have an account I can't use, edit or delete and no option to create another.

    regards Vince
    09-06-2016 11:22 AM
  2. Chintan Gohel's Avatar
    Nokia 1020 running Windows 8.1 and tried to create microsoft account which failed because of error in email address. Windows message says "typo in email address fix it here" then fails to connect to an address called account.live.com.
    It says this is a temporary problem, it clearly isn't.
    I have an account I can't use, edit or delete and no option to create another.

    regards Vince
    you can factory reset your phone so that you can add a new account -

    Hard Reset really should be a last resort. Use Hard Reset when the phone is completely unresponsive and no other method will work.
    • Power off the phone > hold Volume Down > press Power > keep holding Volume Down until you see the exclamation (!) screen, then immediately release the Volume Down
    • Now tap Volume Up / Volume Down / Power / Volume Down
    • You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do loose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.


    Factory Reset is Done through Settings > About > Reset your phone (8 & 8.1) or Settings > System > About > Reset your phone (W10M).

    • You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do lose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.


    In case of Hard Reset & Factory Reset the phone goes back to the exact version you were running when you performed the reset.


    WDRT For right now, Windows Device Recovery Tool is only flashing 8.1 to models that did not launch with 10 so it is the way to revert if you don't care for W10M: Windows Device Recovery Tool FAQ


    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    09-11-2016 11:46 AM

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