1. Windows Central Question's Avatar
    Over the course of the last 2 or so weeks it seems most if not all of our users have been affected by their email stopping syncing on their phones. On the phone it asks them fix the problem and directs them to the login page to re-enter the password, if they enter their current password it seems to fix the problem but the email doesnt sync and the fix box appears again. Looking to resolve the issue I noticed that there were duplicate work email accounts and also sometimes duplicated Outlook & Live accounts under the accounts used by other apps section.

    If I removed the duplicate work account and re-entered the password that resolved the problem but this wasnt always the case, sometimes the account had to be removed fully and added again.

    Has anyone else experienced this?
    09-15-2016 05:01 AM
  2. Chintan Gohel's Avatar
    Have you been making sure to keep the mail app updated?
    And that your time settings are all correct?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    09-15-2016 05:24 AM

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