1. George you's Avatar
    HI, My device is on TH2 SW, and factory reset, and Sign in MSFT account during OOBE, but stuck at "checking account info..." screen, hard reboot device, still failed.

    Do you have any idea for MSFT account sign in during OOBE? any limitation?

    BTW, as I know the MSFT account workflow during this process is "Sign in MSFT account,Find my backup, backup points listed, restore...".
    09-27-2016 12:15 AM
  2. abhishek singh21's Avatar
    BTW, as I know the MSFT account workflow during this process is "Sign in MSFT account,Find my backup, backup points listed, restore...".
    you are right thats the right path, maybe you should check your internet connection whether it is working , or if you are on a wifi get closer to it for a stronger signal .


    "checking account info..."
    Getting stuck on this screen strongly signals a poor internet connection. are you able to go past this if you skip signing in to Microsoft account ? You can sign in to the account afterwards as well.
    Chintan Gohel likes this.
    09-27-2016 02:10 AM
  3. George you's Avatar
    Hey, did some research, looks once my MSFT account is on RS1 SW, and then use another TH2 SW device, MSFT account is not backward compatible...
    in short, MSFT account cannot restore to TH2 SW,which is updated to RS1 SW
    09-27-2016 08:06 PM
  4. Chintan Gohel's Avatar
    Hey, did some research, looks once my MSFT account is on RS1 SW, and then use another TH2 SW device, MSFT account is not backward compatible...
    in short, MSFT account cannot restore to TH2 SW,which is updated to RS1 SW
    don't try to restore then, just set up afresh
    10-02-2016 04:09 AM

Similar Threads

  1. Windows 10 version 1607 update failed
    By Windows Central Question in forum Ask a Question
    Replies: 5
    Last Post: 10-05-2016, 11:40 AM
  2. Why can't I connect to a network on an ATIV S T899M
    By brando0623 in forum Samsung ATIV S
    Replies: 1
    Last Post: 09-27-2016, 04:00 AM
  3. OneDrive placeholders to return as 'On-Demand Sync'
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 1
    Last Post: 09-26-2016, 11:47 PM
  4. How to switch from reduced to full characters in SMS?
    By garisa in forum Windows 10 Mobile
    Replies: 1
    Last Post: 09-26-2016, 06:26 PM
  5. New Cortana health skills and AI-driven features in Office 365 apps revealed
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 09-26-2016, 04:42 PM
LINK TO POST COPIED TO CLIPBOARD