why whatsap photo not download

[Windows Central Question]

my whatsap incoming photo & video not download ,every time i receive photo & video i cant download them and receive massage that media file does not exist

 

[abhishek singh21]

Hi and welcome to windows central forums


Please tell us your issue in brief like ,since when you started getting this issue? are you on whatsapp beta? are you an insider?

You could try some common troubleshooting such as reinstalling the app or doing a soft reset, connecting to a stronger wifi or cellular signal for internet.

to do a soft reset , hold volume down+power key until phone restarts.

* the message reading "this media file does not exist" could signal that the person who has sent it has deleted the chat from his whatsapp. i have experienced it myself , you need to request the sender to resent the pics in this case

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