1. Windows Central Question's Avatar
    I went to factory reset phone with the device recovery tool it start off ok and it now shows a red screen with 2 arrow, pressing and holding power and volume down i onlt get back to the same screen any ideas
    11-03-2016 03:49 PM
  2. abhishek singh21's Avatar
    i believe it to be the stage where the firmware installs and you are not supposed to disconnect or
    disturb it during this process. The screen must have a bar too, as the bar fills up the device will reboot on its own with the flashed firmware. for now remove the battery and redo the whole procedure again.


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    11-06-2016 05:35 AM

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