1. Windows Central Question's Avatar
    About 50% thru' the set-up [after critical updates] my new surface book said "power management issue" and shutdown & re-started to the "UEFI" screen. It would not shutdown normally and after a forced shutdown continued to start to the "UEFI" screen
    which I could not escape from.

    Spoke [eventually] to 3no.Microsoft Agents but none could come up with a simple remedy.

    After being told I would have to may more to have it replaced! - we have returned it
    but will probably buy another - any idea of what the problem was please?

    Andrew Merrick
    11-08-2016 04:54 AM
  2. holdum333's Avatar
    Hi Welcome to Windows Central! If Microsoft couldn't help you, it must have been serious. Did you buy another Surface book? Is it working? If you need more help,please join the forum.
    http://forums.windowscentral.com/e?l...token=i4jlds3J

    http://forums.windowscentral.com/ask...community.html
    11-08-2016 09:59 AM
  3. acm50's Avatar
    Hi' , As of today I'm still waiting for the refund to top up the wallet again before I probably purchase another. It is a very clever piece of engineering and very well made [China!!!] but there is nothing else like it. Just a shame I wasted so much time and effort
    on something that did not work. Computers did use to be "soak tested" years ago to ensure everything was as it should be but with the volumes these days that is probably not possible, acm50.
    11-14-2016 05:12 AM

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