1. Windows Central Question's Avatar
    My niece has a new laptop and set it up without waiting for any adult help :( She managed to use the wrong email address (one that doesn't exist!) and can't remember her Microsoft password. I have used the recover account link, getting them to send the forms to the correct email address but when I submit the form they say, rightly so, that we don't have enough evidence that it is her account. So now I have a brand new laptop I can't get into. Any help would be gratefully received, thanks in advance.
    11-13-2016 10:42 AM
  2. holdum333's Avatar
    Hi Welcome to Windows Central! My suggestion would be to take it back to where she bought the PC. They should be able to help you with this! There are ways to crack the password, but sense the PC could be stolen, the forum will not help you. If you need more help,please join the forum.
    http://forums.windowscentral.com/ask...community.html
    HeyCori likes this.
    11-13-2016 11:39 AM
  3. xandros9's Avatar
    You may want to look into ways to reset the computer to factory state, but you'll probably have to talk to someone familiar with computers if you are unsure.
    Guytronic likes this.
    11-13-2016 07:52 PM
  4. holdum333's Avatar
    You may want to look into ways to reset the computer to factory state, but you'll probably have to talk to someone familiar with computers if you are unsure.
    That certainly would be one way!
    11-13-2016 10:07 PM

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