why wont my emails sync on my outlook account

[Windows Central Question]

I've tried everything to get it to work I've deleted the account and reinstalled it, I've asked Microsoft for help who take at least 2 days to get back to me and even then they haven't given me a answer. All my emails seem to be ok going into my spam folder but I haven't bin able to receive a email in my inbox folder since the 13th November even though its saying I have 117 new emails

 

[shmsnh]

Could you tell us what e-mail client you are using? It's not clear. And where do you see '117 new emails'?