1. Windows Central Question's Avatar
    Last week I bought a LUMIA 950. Today I plugged it on my computer (windows 8.1) and nothing happened. The computer didn't recognize the phone. What can I do?.
    I tried all the USB ports and used the cable that came with the phone but nevertheless it doesn't appear in the listing of devices/windows explorer. However, in the small USB icon (remove safely USB device) in the lower toolbar, when you click on it, it says "eject LUMIA 950 DUAL SIM (RM-1118)...
    This is very annoying. I never had trouble plugging Android devices until now. It is very bad that a Microsoft computer can't detect immediately a Microsoft phone! Honestly...
    Can someone help?
    03-06-2017 01:39 PM
  2. RumoredNow's Avatar
    You may need to uninstall the drivers.

    Download this tool: USBDeview

    Extract the folder, inside that folder - right click the exe and Run as Admin.

    Look over your list of USB drivers and delete any that say Nokia, Lumia or Windows Phone.

    Plug the 950 back into the USB and let the drivers install.

    FWIW, USB ports are overworked, the sheer number of drivers for devices we see on most computers leads to this occasional borking. I've used this method to solve issues for many devices including WP and Android.


    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
  3. pkcable's Avatar
    Have you tried rebooting both devices? Have you tried another cord? Not ALL USB cords are created equal, make SURE it's a data cord NOT a power only cord. Power only cords are usually very thin. Could it be a driver issue? Maybe you need to install a driver or driver kit first?
    03-06-2017 01:46 PM
  4. RumoredNow's Avatar
    You may need to uninstall the drivers.

    Download this tool: USBDeview

    Extract the folder, inside that folder - right click the exe and Run as Admin.

    Look over your list of USB drivers and delete any that say Nokia, Lumia or Windows Phone.

    Plug the 950 back into the USB and let the drivers install.

    FWIW, USB ports are overworked, the sheer number of drivers for devices we see on most computers leads to this occasional borking. I've used this method to solve issues for many devices including WP and Android.


    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    pkcable likes this.
    03-06-2017 01:58 PM
  5. pkcable's Avatar
    Let us know how you made out!
    RumoredNow likes this.
    03-06-2017 02:20 PM
  6. AV2RY's Avatar
    You may need to uninstall the drivers.

    Download this tool:
    Or before downloading anything just go to Device Manager w/ phone connected. Look for yellow exclamation mark (it is probably there). Delete that driver. Reconnect the phone.

    If doesn't work follow guide above
    RumoredNow likes this.
    03-06-2017 03:22 PM

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