1. Windows Central Question's Avatar
    I'm posting on behalf of my father in law as he isn't very IT savvy - He has a Microsoft Lumia 550 device updated to the latest available software level. He is using the OneNote app and yesterday discovered that the app has stopped working - selecting the app simply returns to the standby screen. I have tried to uninstall and reinstall, but uninstall does not appear to work at all - is there anything else I can do before a hard reset on the phone please?
    06-26-2017 04:18 AM
  2. FAHMI BASSEM's Avatar
    Hello :) Welcome to WC!

    The app received an update few hours ago, make sure to update.
    Try resetting the app through the settings of the phone.
    06-26-2017 05:34 AM
  3. grahambunting's Avatar
    Thank you Fahmi - would you be able to advise how to reset through settings please?

    Many thanks
    06-26-2017 05:47 AM
  4. grahambunting's Avatar
    I have found the reset feature but it is greyed out so cannot access it :-( Any further thoughts/advise please?

    Thank you
    06-26-2017 06:33 AM
  5. mtf1380's Avatar
    @grahambunting, if you haven't already, please try:

    1. Soft-Reset: Power button + Volume Down button, until phone vibrates.

    My favorite, as of late:

    2. Power 'OFF/ON' cycle: press Power button, until the 'slide down to power off' screen appears, and then slide down to power off.

    I personally have had great results with option# 2 , seems to clear a sticky cache.
    06-26-2017 06:52 AM

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