1. MikadoWu's Avatar
    Hello all,

    Today is a Sad day, My daughter is retiring her Nokia Lumia 920, running Windows 8.x. I picked her up a new Lumina 950.

    Sadly, we are unable to recover her vast amount to ringtones on the 920. I have plugged the unit into my computer and accessed the Ringtone folder and it is empty. I have since looked at 4 other Lumia in the house, 940's and 950's and the Ringtone fold is empty on everyone's.

    Yes I have show hidden files turned on in my file explorer.

    Does anyone have an idea how to recover them? Thank You.
    11-23-2017 11:17 AM
  2. AndyCalling's Avatar
    Sounds like an issue with your PC. Check the folders with the Windows file browser on the phone itself (download from store for free). Can that see them? They are in that ringtone folder and not at all hidden.
    11-23-2017 01:25 PM
  3. MikadoWu's Avatar
    Sounds like an issue with your PC. Check the folders with the Windows file browser on the phone itself (download from store for free). Can that see them? They are in that ringtone folder and not at all hidden.

    Yeah, tried that too. Hence why I am confused. 2 Desktops, 2 surface pros.
    11-23-2017 04:19 PM
  4. AndyCalling's Avatar
    So, the Windows file browser running directly on your phone, with no PC involved at all, cannot see the ringtones on any of your phones? Yet those same phones can show, select and play back those ring tones when you try to use them? If that's happening across all your devices all I can suggest is you contact your local UFO group because for sure there is some form of influence going on here.
    11-24-2017 05:57 PM
  5. AndyCalling's Avatar
    One thought, are you sure we're talking about manually added CUSTOM ring tones here? The built in ones do not show in the folder and cannot be copied off. You could probably find somewhere online to download them.
    11-24-2017 05:59 PM
  6. TechFreak1's Avatar
    If your daughter used apps to create custom tones then other than interop unlocking to gain access to the system or root folders would not be possible. As some of these apps save the ringtones in this location, they are fairly harmless and wouldn't be allowed in the store if they were not.

    One example is Melodia, the early versions saved the ringtones to the user accessible custom folder but later versions started saving them in the system directory or the ringtone folder in the root of the drive.
    11-24-2017 07:20 PM

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