The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
08-07-2016 06:41 AM
37 12
tools
  1. TheMelonOfWater's Avatar
    Ever since I upgraded my phone to Windows 10 Mobile, Cortana has not worked for me at all. I am in Canada and Cortana worked perfect in Windows Phone 8.1. When I try to search for something using Cortana, it will just say "Thinking..." for 20 seconds then crash. Similarly, if I try to do a voice command the same thing happens.

    Is anybody else experiencing this with Cortana?
    11-27-2015 12:14 PM
  2. killakiloz's Avatar
    I am in canada with a lumia 830 and am having this issue, but its intermittent. Sometimes she cooperates, mostly it hangs for 15-20 and crashes. Very annoying.
    11-28-2015 10:32 PM
  3. Ricardo Castillo's Avatar
    Let me ask a question, the "hey Cortana" feature only will work for icon, 1050, 930 and top phones? If google can make "ok google" work for inferior phones, why a quad core (just an example) lumia can't do the hey Cortana feature?
    11-30-2015 03:29 AM
  4. killakiloz's Avatar
    Let me ask a question, the "hey Cortana" feature only will work for icon, 1050, 930 and top phones? If google can make "ok google" work for inferior phones, why a quad core (just an example) lumia can't do the hey Cortana feature?
    Has something to do with chipsets in the phone, I think a lower grade snapdragon or something, tho im not 100%. Just poor component choice I guess.
    11-30-2015 09:52 AM
  5. ShaneRay's Avatar
    I actually think it's something on the service's back end. Why? Because I'm having the same issue with Cortana on my PC. I'm in Canada as well. Considering changing my region on both PC and phone to U.S.

    Just a shot in the dark...
    ven07 likes this.
    12-01-2015 08:41 AM
  6. ven07's Avatar
    As ShaneRay suggests.. try changing the region and possibly language (that is if you used En GB instead En US for some reason lol)
    12-01-2015 11:34 AM
  7. ven07's Avatar
    Let me ask a question, the "hey Cortana" feature only will work for icon, 1050, 930 and top phones? If google can make "ok google" work for inferior phones, why a quad core (just an example) lumia can't do the hey Cortana feature?
    We don't have a 1050! you know sth we don't eh???

    In any case MS has said that only phones with SoC's 800> will be able to support the "hey cortana" feature. Could other phones get it? probably, considering that most phones can support "live photos" but MS is reserving that for high-end and latest phones, but can you blame them?
    12-01-2015 11:37 AM
  8. killakiloz's Avatar
    any one ever resolve this issue? still having it daily, find it unacceptable that one of W10 main features barely ever works. have done so many factory resets, it will work for a day, than start hanging and crashing again
    12-07-2015 11:47 AM
  9. thaddyusmaximus's Avatar
    Cortana works fine on my 950xl. But she's gotten stupider. She can no longer respond to music commands like play artist Sublime. Now she does web searches. Same thing with what time does Costco close. She just does a web search. All these commands worked fine in 8.1
    tuxedo323 likes this.
    12-07-2015 11:33 PM
  10. Sequel2k's Avatar
    I am having this problem on my 950xl. It worked fine for a few days. Now I have nothing but "thinking..." I can't even manually add a reminder. I press the add icon, but nothing happens. This is really frustrating, as I am now trained to search in Cortana. But, now I have to open Edge in order to perform a web search.

    I am also running W10 on my old 1020 and Cortana works fine there.

    I was hoping .29 was going to resolve this, but it did not. I added this to the feedback app. If anyone else is still having this issue, please upvote.
    12-08-2015 02:53 PM
  11. killakiloz's Avatar
    I did yet another factory reset, I did restore from back up, and she has worked for about 3 days now. It's slow sometimes, painfully slow others, and rarely it's as quick as 8.1. But it's working now for what it's worth
    12-10-2015 04:13 PM
  12. killakiloz's Avatar
    ....and with the new Insider build today it's back to broken. Done with WP. insanity.
    12-17-2015 06:38 PM
  13. BBJonbo's Avatar
    Totally broken. Doesn't even work with text input but has never worked with voice. I am in Canada.
    killakiloz likes this.
    12-17-2015 08:51 PM
  14. Pratyush Jayachandran's Avatar
    Mine is also totally broken! No voice input. Text input ends ends in app crash. Build 10586.36. The feeds get loaded though. Surprisingly it was working fine when I had updated from windows 8.1 without doing a hard reset. After doing a hard reset in windows 10 Cortana has broken!
    12-22-2015 02:02 PM
  15. look4wd's Avatar
    Me. nope eventhough i have changed the region to US.

    Thanks.
    12-22-2015 07:06 PM
  16. killakiloz's Avatar
    After trying another reset, I've found that the Canadian speech settings, and keyboard settings always error out when trying to download. Reported to feedback, and tried to get help on twitter, MS support, nothing helped. I swear MS Canada is a shell company
    12-23-2015 10:42 AM
  17. claudio nunez's Avatar
    I'm in canada too and no speech capabilities for cortana since the lates wp10 update. It dies give the news and weather but nothing else. A complete waste of time. But I can live without it.
    12-23-2015 02:41 PM
  18. killakiloz's Avatar
    Ugh. I rely on Cortana heavily for reminders and calendar events, so this is a huge blow. Using a S5 as my main device now *yuck*
    12-23-2015 05:47 PM
  19. Tonytoronto2015's Avatar
    guys, forget settting it to canada, doesn't work. Set everything to US and will work now and then. Its amazing how badly they screwed this up, 8.1 worked great, had some things missing here and there, but worked great. On wm10 she got so damn stupid not even funny.
    12-23-2015 11:16 PM
  20. look4wd's Avatar
    Mine not working at all even though I have reinstall Windows Insider app.

    Thanks.

    Update:
    Finally, I managed to get it working as it should.
    Need to set English - United States as language and region. Just one.

    Please try and feedback.

    Thanks.
    Last edited by look4wd; 12-24-2015 at 02:58 AM.
    12-23-2015 11:55 PM
  21. killakiloz's Avatar
    Last time I tried this it wouldn't let me download apps from the store cause it wasn't set to the right region. Is that no longer the case?
    12-24-2015 09:16 AM
  22. killakiloz's Avatar
    Tried it. It works now. All Canadian users change your region to US if you want Cortana!
    12-24-2015 01:04 PM
  23. BBJonbo's Avatar
    Interesting. Still not working for me.
    12-24-2015 03:25 PM
  24. killakiloz's Avatar
    Interesting. Still not working for me.
    Language, region, keyboard and speech all set to united states?
    12-24-2015 05:56 PM
  25. BBJonbo's Avatar
    Guess I missed Region. What a terrible experience as I had to reboot 3 times for the changes to take affect. Hope it doesn't affect store purchases having the phone set incorrectly as I don't want to do that very often. MS should just get this working for Canada.

    Cortana wont learn my voice even with everything set to US. I was also expecting voice responses like Siri but can live with silent mode and might learn to like it better.

    Will see how this works with everything set incorrectly to US.

    Thanks for the feedback
    12-25-2015 12:47 PM
37 12

Similar Threads

  1. Replies: 4
    Last Post: 06-06-2016, 08:55 PM
  2. Windows 10 Icon "Hey Cortana" FIX
    By frankelweeze in forum Nokia Lumia Icon
    Replies: 5
    Last Post: 12-30-2015, 02:29 AM
  3. Replies: 1
    Last Post: 11-29-2015, 08:50 AM
  4. WHMCS for Windows Phone lets businesses manage their company on the go
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 11-27-2015, 11:42 AM
  5. Windows 10 mobile - Lumia 950 - change default messaging app?
    By Windows Central Question in forum Microsoft Lumia 950
    Replies: 0
    Last Post: 11-27-2015, 11:32 AM
LINK TO POST COPIED TO CLIPBOARD