1. Will Gilliland's Avatar
    Today my Harmon Kardon Invoke speaker seems to have lost it's connection to the Cortana service.

    When I ask it to play anything through Spotify, or the Weather, or my agenda, it says "Okay, Sorry, try back in a few" It does respond to touching the top and giving interesting facts.

    I have unplugged it and plugged it back in to reset. I am able to pull history on my phone and PC.

    My PC also cannot play anything from Spotify from a PC Cortana request. My Spotify on the PC works fine.
    03-30-2018 12:02 PM
  2. Will Gilliland's Avatar
    Ok, so now I opened Spotify on my PC and clicked the Spotify Devices. I clicked Invoke and it started playing through the Invoke.
    Then I asked Cortana (on the Invoke) to pause. It responded, "Ok, Sorry I can't do that" and music stopped. I asked Cortana to play, but she couldn't do that.
    03-30-2018 12:07 PM
  3. Kavu2's Avatar
    yep, same here on 2 Invokes, at virtually the same time.
    "Okay, Sorry, try back in a few".
    Tried power cycle several times, factory resets and reinstall. Power cycled router and wifi Access Point. Went thru both devices settings to check for anomalies, nothing stood out, didn't change anything.
    On initial reboots I also was able to get Cortana to give a weather forecast(shows access to internet) but subsequent requests to Cortana to play iheartradio music failed with above response.
    WiFi working for phone and tablet, full strength 801 n 300mbs
    More resets, power cycles.
    A call to Harmon Kardon support brought not much help. No Harmon Kardon updates going on. They suggested that wifi was not strong enough...needed 5MHz instead of 2.4MHz. I did look up my specs on router(2.4 MHZ) and WiFi access point (2.4MHz). But it was working fine until THIS morning. So is Cortana having a 'Senior' moment?

    I'm going to let things sit. Once before I had a similar non-response period from Cortana that resets and power recycles didn't solve and didn't troubleshoot as deeply as this time. Just let it sit and it resolved at end of day.

    I now think it might be Cortana rather than Invoke that's got the flu.
    03-30-2018 01:40 PM
  4. fatfatty's Avatar
    I'm in the same situation here. Has to be something on their back end. Hope it all comes back soon
    03-30-2018 02:21 PM
  5. Will Gilliland's Avatar
    Weather seems to be back. Agenda and Spotify are still broken. I haven't changed anything, weather just magically started working.
    03-30-2018 02:22 PM
  6. Will Gilliland's Avatar
    They suggested that wifi was not strong enough...needed 5MHz instead of 2.4MHz. I did look up my specs on router(2.4 MHZ) and WiFi access point (2.4MHz). But it was working fine until THIS morning.
    I'm calling BS on the WiFi being issue. I have a Unifi Pro hotspot dual band with Gigabit connection to the router and it has never glitched on me. I have other items connected to it and all working fine except Cortana.


    Pieces of the Cortana backend seem to be coming back slowly, so you may want to just hold off resetting for awhile.
    03-30-2018 02:27 PM
  7. Kavu2's Avatar
    Ongoing thread at Answers.Microsoft.com on issue
    https://answers.microsoft.com/en-us/...8-7133f6ed1ce5

    Edit to update.
    As per the Answers.Microsoft.com thread and also in my case....the issue appears to be resolved. Cortana is responding correctly now and both of my Invokes are functioning properly.
    Last edited by Kavu2; 03-30-2018 at 03:19 PM.
    03-30-2018 02:27 PM
  8. Will Gilliland's Avatar
    Mine is working now, too. With the recent Executive shake up, I'm guessing one of them decided to kick the power cord on the way out.
    03-30-2018 06:59 PM

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