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  1. Gameloft_Ryan's Avatar
    Hey Ryan

    Would it be possible to clarify how cloud saves work? I have Asphalt 8 on my phone and desktop. I play mainly on my phone and when I come to play on my desktop I am given the option of using the cloud data which I do choose, although this cloud data is never truly in sync with my phone's data.

    My question is when and how do cloud saves occur and is there anyway to "force" them?
    The team told me that you are supposed to be able to "force" cloud saves when you make a purchase in game, whether it's IAP or a purchase with coins for a car or upgrades. Otherwise, the team said that the game syncs with our servers at least once per day. I know with updates we've improved this feature, so if it continues to be an issue let me know and I'll see if there is anything on our end we can keep working on.

    Ryan I see The Amazing Spiderman 2 is in the store but why isn't free trial I don't understand.
    We didn't do free trials on other platforms so the team decided to remain consistent with that launch pattern.

    And what about with connection problem in Captaim America? I read reviews in the store and more users have this problems with connecting.
    I don't have any new information at the moment on that. I've notified the appropriate people about the issue and they are investigating (and working on a fix) for the issue. Again, I'm very sorry that a large amount of users have had difficulties with the game.

    Hey Ryan,I updated minion rush today. There is a bug that the moon minigame doesn't show up in the shop. How do I unlock it? And also there is no starfish costume as mentioned in the change log.
    I'm checking on this right now. The update just went live a little while ago, so I'm trying to find out if this is something lots of people are experiencing with the update.
    05-12-2014 04:56 PM
  2. Gabriel M's Avatar
    Well,that was expected wasn't it?
    no, it wasn't because other devices with 512mb of ram like iPhone 4s can run this game well..so weird
    Usama Jawad96 likes this.
    05-12-2014 05:08 PM
  3. BadIntentVG's Avatar
    (Amazing) Spiderman 2 doesn't launch on the HTC 8X. A user with a 1520 and Icon couldn't get it to work either. I'm not so disappointed that it doesn't work, but more that I paid for it and it doesn't work... Please let the guys know about this.

    If you need any confirmation, there a few comments about it. Spider-Man 2 swings onto Windows Phone | Windows Phone Central

    EDIT: And is there something we can do to disable that pop-up that says you are not connected to the internet that shows up every minute? The only option to click is "retry". Notification settings are off.
    Last edited by BadIntentVG; 05-13-2014 at 03:17 AM.
    05-12-2014 09:16 PM
  4. Usama Jawad96's Avatar
    no, it wasn't because other devices with 512mb of ram like iPhone 4s can run this game well..so weird
    Both OS' handle ram differently
    05-13-2014 12:15 AM
  5. rafael33379's Avatar
    The Amazing Spiderman 2 is fine but little bit laggy.Will be in the future some update for better performance?
    05-13-2014 06:49 AM
  6. AngryCat39's Avatar
    anyone notice the amazing spiderman 2 doesn't have the shadow effect like those screenshots on store ?
    and the performance on my lumia 1520 is terrible.
    05-13-2014 07:54 AM
  7. Xarok's Avatar
    The team told me that you are supposed to be able to "force" cloud saves when you make a purchase in game, whether it's IAP or a purchase with coins for a car or upgrades. Otherwise, the team said that the game syncs with our servers at least once per day. I know with updates we've improved this feature, so if it continues to be an issue let me know and I'll see if there is anything on our end we can keep working on.
    Thanks Ryan! I appreciate the community communication and hope everyone else does too! Hopefully this can be a thread of appreciation as well as slight nagging :)
    05-13-2014 10:10 AM
  8. Gameloft_Ryan's Avatar
    (Amazing) Spiderman 2 doesn't launch on the HTC 8X. A user with a 1520 and Icon couldn't get it to work either. I'm not so disappointed that it doesn't work, but more that I paid for it and it doesn't work... Please let the guys know about this.

    If you need any confirmation, there a few comments about it. Spider-Man 2 swings onto Windows Phone | Windows Phone Central

    EDIT: And is there something we can do to disable that pop-up that says you are not connected to the internet that shows up every minute? The only option to click is "retry". Notification settings are off.
    When you say it doesn't launch what do you mean exactly? Will it not completely open? Will it show the Gameloft logo and then close out? Or does it do anything different?

    I just came from that thread and am going to be passing this comment along with the thread comments to the team. Ideally we can stabilize these issues and ensure people get the high-end playing experience they paid for.

    As for the pop-up, there isn't a way to disable it. Due to the always-online nature of the game, that pop-up will appear when the game is syncing up and doesn't immediately detect an Internet signal. I've passed lots of comments about this game feature to the team and they have assured me they are actively discussing whether or not they will keep/remove the online requirement.

    The Amazing Spiderman 2 is fine but little bit laggy.Will be in the future some update for better performance?
    Yes, most definitely!

    Thanks Ryan! I appreciate the community communication and hope everyone else does too! Hopefully this can be a thread of appreciation as well as slight nagging :)
    It wouldn't be an awesome thread without some nagging (:
    05-13-2014 01:53 PM
  9. Usama Jawad96's Avatar
    Due to the always-online nature of the game, that pop-up will appear when the game is syncing up and doesn't immediately detect an Internet signal. I've passed lots of comments about this game feature to the team and they have assured me they are actively discussing whether or not they will keep/remove the online requirement.
    Wait,do you mean to tell me that even a game like TASM 2 requires internet?Or have I misunderstood what you said? :/
    P.S:-Sorry,I dont know myself because I own a 512mb ram device. :(
    05-13-2014 02:16 PM
  10. AngryCat39's Avatar
    When you say it doesn't launch what do you mean exactly? Will it not completely open? Will it show the Gameloft logo and then close out? Or does it do anything different?
    Well mine is : it does start up , but will crash after showing Marvel logo . I'm using window phone 8.1 preview btw ( Lumia 1520).
    05-13-2014 02:16 PM
  11. Cole831's Avatar
    Ryan,where is the mini game on Minion Rush?
    05-13-2014 02:18 PM
  12. Usama Jawad96's Avatar
    Ryan,where is the mini game on Minion Rush?
    Exactly.Even I can't find it :/
    05-13-2014 03:05 PM
  13. Pranjal Rai's Avatar
    Exactly.Even I can't find it :/
    The moon minigame right? Even I can't find it anywhere in the shop.
    05-13-2014 03:41 PM
  14. Mohamed Ashid's Avatar
    From the Changelog of Minion Rush:
    - New Mini-Game: Unlock a new Power-Up and get ready for a Mission to the Moon!
    - New Costume: Run dressed as a Starfish Minion!

    These two features are missing in the game.
    zack05 likes this.
    05-13-2014 08:10 PM
  15. BadIntentVG's Avatar
    When you say it doesn't launch what do you mean exactly? Will it not completely open? Will it show the Gameloft logo and then close out? Or does it do anything different?

    I just came from that thread and am going to be passing this comment along with the thread comments to the team. Ideally we can stabilize these issues and ensure people get the high-end playing experience they paid for.

    As for the pop-up, there isn't a way to disable it. Due to the always-online nature of the game, that pop-up will appear when the game is syncing up and doesn't immediately detect an Internet signal. I've passed lots of comments about this game feature to the team and they have assured me they are actively discussing whether or not they will keep/remove the online requirement.

    Gameloft logo shows, then it crashes. I want to add that after some testing, immediately after restarting the phone, it will open, but after switching away from the app, it might crash mid-game (just swinging around) and won't get passed the logo when I try to restart it.

    And okay, I'll keep monitoring this thread for updates on the online-only feature. This was going to be my go-to game for my long flights coming up too!
    05-13-2014 08:45 PM
  16. KrisJoeEll's Avatar
    TASM aka Spiderman 2 needs an internet connection to play. How disappointing.

    Would have brought it if it was otherwise.
    05-13-2014 10:37 PM
  17. Pranjal Rai's Avatar
    From the Changelog of Minion Rush:
    - New Mini-Game: Unlock a new Power-Up and get ready for a Mission to the Moon!
    - New Costume: Run dressed as a Starfish Minion!

    These two features are missing in the game.
    Thank god im not the only one. I mean after a 200+mb update, you would feel disappointed if two of your most wanted features were not there. What is wrong with these guys
    05-14-2014 01:02 AM
  18. Andrei Dorin's Avatar
    Any news about six guns ?
    05-14-2014 08:37 AM
  19. Gameloft_Ryan's Avatar
    Wait,do you mean to tell me that even a game like TASM 2 requires internet?Or have I misunderstood what you said? :/
    P.S:-Sorry,I dont know myself because I own a 512mb ram device. :(
    Correct, currently TASM2 requires an Internet connection.

    Well mine is : it does start up , but will crash after showing Marvel logo . I'm using window phone 8.1 preview btw ( Lumia 1520).
    Technical issues like this are something we will need to reproduce on our side of things to figure out a fix. I'm also not sure if it has something to do with using the Preview build. I know we are working on updating our games to use all of the new 8.1 features. If you get a chance to report it, use this link: Gameloft Support Contact Link

    Ryan,where is the mini game on Minion Rush?
    Exactly.Even I can't find it :/
    The moon minigame right? Even I can't find it anywhere in the shop.
    From the Changelog of Minion Rush:
    - New Mini-Game: Unlock a new Power-Up and get ready for a Mission to the Moon!
    - New Costume: Run dressed as a Starfish Minion!
    These two features are missing in the game.
    For all Minion Rush Update questions regarding the mini-game and costume: I'm actively checking on this. I was able to find the mini game and costume on my coworkers Nokia, so this seems really strange. Please PM me your device, Windows Phone version, and what you can't see from the new update

    Any news about six guns ?
    I'm sorry I don't have any news right now for Six Guns ):
    05-14-2014 02:01 PM
  20. Cole831's Avatar
    I have Lumia 520 with 8.1 dev preview,and I can't se moon mini game and new costume!
    05-14-2014 02:16 PM
  21. Usama Jawad96's Avatar
    Lumia 620, fully updated with current WP8.1 dev preview version.
    I can't see the moon minigame and the new costume :(
    05-14-2014 02:43 PM
  22. Pranjal Rai's Avatar
    Lumia 520 running the wp8.1 dev preview. I can't see the minigame and the costume.
    05-14-2014 10:51 PM
  23. Ashish Kakade05's Avatar
    Ya me too....
    05-14-2014 11:19 PM
  24. Daniel Brott's Avatar
    Lumia 928, WP8(not 8.1). No moon minigame or costume for me either. Yesterday had mission for Bapples and one was hidden on moon and no way to get to it.

    Edit: Just logged in again and I now have the moon mini game as well as many more costumes, not just the starfish. It is now exactly like on Android (and I assume IOS but have not seen it), including that revives now cost 20 tokens at first instead of just 5. Interesting as there was no more downloading to get these, they were just there when I logged in just now.
    Last edited by Daniel Brott; 05-15-2014 at 09:35 AM.
    05-15-2014 06:09 AM
  25. KrisJoeEll's Avatar
    Moon minigame is up & running along with new costumes in Minion Rush.
    05-15-2014 10:51 AM
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