1. bowlermonk's Avatar
    We just started using PhoneFactor at work and they suggested we download the app. It downloaded fine to my 920. I launched it, agreed to the terms, and selected to allow the Push notifications. However, when I try to add my account, I get an error that Push is disabled. If I check the settings, it is turned on. Anyone else using it with no issues?
    12-05-2013 11:33 AM
  2. jdandison's Avatar
    I've been using it without any problems. Did you successfully enroll your device? You may want to make sure your admin has Push turned on - fortunately there are more options than just push notifications for PhoneFactor.
    12-05-2013 08:08 PM
  3. bowlermonk's Avatar
    I will check with my admin in the morning to see about the server-side, thanks for that. However, to answer your other question, no, I was not able to successfully enroll my device. Here were the steps they (admins) provided:

    1. Download app
    2. Log into multi-factor auth website (our company's)
    3. Select to register app. It generates the key
    4. Launch app and enter info

    I assumed that when I launched the app, I would click the Add button on the account screen to enter the info. However, when I tap it, it says this:

    Cannot add accounts when push notifications are disabled. Enable push notifications using the settings menu.

    I ensured they were enabled, tried again, fail. I rebooted my phone, tried again, fail. There aren't exactly a lot of options in the app.
    12-05-2013 10:16 PM
  4. jdandison's Avatar
    If you go into phone settings --> background tasks, is phonefactor listed as blocked or active?
    12-06-2013 09:15 PM
  5. bowlermonk's Avatar
    Actually, nothing related to the app showed up in the background tasks section (not even under Advanced).
    12-09-2013 12:50 PM

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