PhoneFactor/Multi-Factor Auth issue

[bowlermonk]

We just started using PhoneFactor at work and they suggested we download the app. It downloaded fine to my 920. I launched it, agreed to the terms, and selected to allow the Push notifications. However, when I try to add my account, I get an error that Push is disabled. If I check the settings, it is turned on. Anyone else using it with no issues?

 

[jdandison]

I've been using it without any problems. Did you successfully enroll your device? You may want to make sure your admin has Push turned on - fortunately there are more options than just push notifications for PhoneFactor.

 

[bowlermonk]

I will check with my admin in the morning to see about the server-side, thanks for that. However, to answer your other question, no, I was not able to successfully enroll my device. Here were the steps they (admins) provided:

1. Download app
2. Log into multi-factor auth website (our company's)
3. Select to register app. It generates the key
4. Launch app and enter info

I assumed that when I launched the app, I would click the Add button on the account screen to enter the info. However, when I tap it, it says this:

Cannot add accounts when push notifications are disabled. Enable push notifications using the settings menu.

I ensured they were enabled, tried again, fail. I rebooted my phone, tried again, fail. There aren't exactly a lot of options in the app.

 

[jdandison]

If you go into phone settings --> background tasks, is phonefactor listed as blocked or active?

 

[bowlermonk]

Actually, nothing related to the app showed up in the background tasks section (not even under Advanced).