1. Ryan Gagalac's Avatar
    my sd card just broke in half so i use a new sd card on my phone. problem is i cant install my previous app, i cant also upgrade my app bec. it needed my previous sd card, but its broken. help me with this. thanks
    06-04-2015 10:01 PM
  2. pankaj981's Avatar
    Swipe to right to app list, go to the app, long press and select uninstall >> problem solved
    Laura Knotek and noersetiawan like this.
    06-05-2015 12:43 AM
  3. djeire84's Avatar
    You can also go to Store press the three dots in the bottom of the screen and go to my apps. Your downloaded apps history is in there so you can find the app you want and just install it to your new SD. But yes do uninstall the app or apps first and start over.
    Laura Knotek likes this.
    06-05-2015 12:51 AM
  4. Ryan Gagalac's Avatar
    even a 5 yr old kid can do that, but thats not the problem
    06-05-2015 03:10 AM
  5. djeire84's Avatar
    even a 5 yr old kid can do that, but thats not the problem

    Ok then what is the problem?
    06-05-2015 03:12 AM
  6. Ryan Gagalac's Avatar
    did that, but when i check "my apps" it only shows the apps that i previuosly deleted. the app that i was looking for is not there
    06-05-2015 03:13 AM
  7. djeire84's Avatar
    did that, but when i check "my apps" it only shows the apps that i previuosly deleted. the app that i was looking for is not there

    Ok have you tried typing in the app name into the store??
    06-05-2015 03:15 AM
  8. Ryan Gagalac's Avatar
    yes, but it only shows view not install. my sd card is empty then why its shows view? and its not stalled on my phone memory
    06-05-2015 03:22 AM
  9. djeire84's Avatar
    yes, but it only shows view not install. my sd card is empty then why its shows view? and its not stalled on my phone memory

    Its,a bug on your phone. A couple of things you can do is uninstall it from your phone completely by going into the list of apps long press the one you want to uninstall and hit uninstall.
    Look for it again in the store and see can you install it again on your empty SD card.
    If this fails you can always do a hard reset by going Settings.. About.. Reset phone.
    06-05-2015 03:52 AM
  10. pankaj981's Avatar
    even a 5 yr old kid can do that, but thats not the problem
    So were you able to swipe to the right and uninstall the app? I was in this situation yesterday and I know it works. The storage sense solution does not.
    djeire84 likes this.
    06-05-2015 08:14 AM
  11. Ryan Gagalac's Avatar
    Its,a bug on your phone. A couple of things you can do is uninstall it from your phone completely by going into the list of apps long press the one you want to uninstall and hit uninstall.
    Look for it again in the store and see can you install it again on your empty SD card.
    If this fails you can always do a hard reset by going Settings.. About.. Reset phone.
    --- if i do hard reset does my phone go back to its previous version? Do i need to download windows 8.1 version again??
    06-06-2015 01:16 PM
  12. djeire84's Avatar
    If you have 8.1 on your phone already it will just reset back to 8.1 its like 8.1 gets a fresh install.
    06-07-2015 12:31 AM
  13. RumoredNow's Avatar
    Is it maybe an App that is no longer published? What is the name of the App?

    Hard Reset uses the last OS and Firmware stored in your phone's recovery memory. To get a clean copy use Windows Phone Recovery Tool or Lumia Software Recovery Tool.
    Laura Knotek and Harrie-S like this.
    06-07-2015 11:15 AM
  14. djeire84's Avatar
    Is it maybe an App that is no longer published? What is the name of the App?

    Hard Reset uses the last OS and Firmware stored in your phone's recovery memory. To get a clean copy use Windows Phone Recovery Tool or Lumia Software Recovery Tool.

    I don't think the OP wants to lose his 8.1 but yes try to remove the app.
    06-07-2015 05:05 PM

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