Reboots

[mberdych]

Hi, just to have a separate thread. I bought here in Prague where I am coming from black 8X on the launch day (1st of November) and so far within 3 days of use I had 2 random reboots. Device just suddenly reboots itself ending in PIN screen. Quite annoying, but not sure whether go for service or is it a software issue. Can you share if you have same experience. So far both reboots happened when in car connected to bluetooth.

 

[anth77uk]

Blue 8x. With a reboot issue here. Other than the reboot issue I really like the phone.

 

[nicooke]

Blue 8x. Never turned Bluetooth on. Random reboot about once a day. Really hoping it is a software thing. Its not too annoying and other than that its a great phone

 

[anth77uk]

Im probably going to curse my luck here but I've been deleting apps to see if any were causing the reboots. I uninstalled the Facebook app and I've not had any reboots since. Ill update tomorrow if this changes.

 

[nicooke]

I think I had one before the Facebook app but keep us informed. Typical if it was Facebook. They don't seem to know how to make a good app.

 

[mberdych]

Facebook app is done by MS, however I think I had a reboot before the installation. Anyway, will try.

 

[Hiiiiiiiii]

Leaked WP8 SDK had call block functionality under settings, is this in the final build too?

 

[nicooke]

Leaked WP8 SDK had call block functionality under settings, is this in the final build too?

No it isn't. Would like some Do Not Disturb type of function as I am often on call for work and only want certain numbers to wake me up.

 

[ajorourke]

Yep, I've had about 7 reboots since Saturday.

 

[martinmc78]

Same here about 7 or 8 reboots since Saturday. Although none since yesterday 4pm uk time and phone hasn't been off

Sent from my Windows Phone 8X by HTC using Board Express

 

[mberdych]

Both reboots I had were after somr time since reboot. Like day or something, but 7-8 is much more then I saw.

 

[benryder]

Just had my first reboot since I got the phone on Sunday. Wasn't doing anything in particular.. I just felt the phone vibrate in my pocket, took it out to see the HTC screen.

 

[anth77uk]

So its 24 hours later and I've not had anymore reboots (down from 4-5). I cant imagine it was the Facebook app but I wont be reinstalling it. Hoping that it doesn't happen again. Maybe someone else who's having reboots could uninstall the FB app to see if it resolves their issue?

 

[mberdych]

24 is not enough. If it'll be 48, that would be promising.

 

[nicooke]

Had no reboots today. Then opened the FB app and half an hour later got a reboot. I think it very well may be the Facebook app personally.

 

[anth77uk]

A quick update. I've had 2 reboots today. My wife set hers up from o2 yesterday evening and shes just had a reboot too.

 

[HeyCori]

I hope this a minor problem with the early patch and not another sign of HTC's poor quality control.

 

[nicooke]

I hope this a minor problem with the early patch and not another sign of HTC's poor quality control.

Amen - lovely phone and reboots aren't often but still.... don't expect that on a ?400 phone

 

[nicooke]

Passed on to HTC:

Please wait while we find an agent to assist you...
You have been connected to Lewis.
Lewis: Hi Nick, thank you for contacting HTC Support, I am looking in to your query now.
Me: thanks
Lewis: Unfortunately I can't see the link as the Internet we have is restricted to work related sites only. HTC has not yet received confirmation of an issue with the HTC 8X having a rebooting problem.
Me: ah ok
Me: you may wish to get someone looking at that
Me: there are several instances ont he 8X specific thread of reboots
Me: I've been experiencing about 1 per day
Me: nearly always when not touching the phone too
Lewis: Has this occurred on the phone with only stock software?
Me: yes
Lewis: Okay I'll pass this information on to our development team. Can I have the following details:
Lewis: Serial Number
IMEI
Firmware Revision number / ROM Version
OS Version
Bootloader Version / ROM Date
Current network provider
Me: imei xxxxxxxxxxxxxxx
Me: os version 8.0.9903.10
Me: firmware revision number 1532.20.10024.401
Me: hardware revision number 0002
Me: bootloader version 0.0.1532.20(156943)
Me: o2
Me: cant find the serial
Lewis: It's all right I can get it from the IMEI. If the reboots get worse please get in contact and we can see if a repair can resolve the issue.
Me: ok - it isnt a dealbreaker but in a ?400 phone it isn't really to be expected

 

[mberdych]

Ok, I will take it to service, but I am afraid, they just return it with message that it didn't happen. Well, I'll see.