Why am I all of a sudden un-able to receive picture messages?

[Jennifer Sweeney]

[Solved] Get Media Content Now

all of a sudden I cannot receive text pictures. I have an HTC 8XT and when someone sends a pic it says Get Media Content Now but when you click it - nothing. driving me nuts as it tries to resend the pic over and over and over again. I have tried turning off wifi, making sure data connection in on cellular, loaded all new updates, etc. nothing works. please help.

 

[Harrie-S]

re: [Solved] Get Media Content Now

Did you contact your provider because maybe they changed something?

 

[Laura Knotek]

re: [Solved] Get Media Content Now

What carrier do you have? Are you using an 8X that was originally branded to your carrier, or are you using an unlocked 8X with a different carrier?

What carrier(s) do your friends use? Do they have the same carrier as you or different carriers?

What format are the files that your friends are sending you?

 

[Jennifer Sweeney]

re: [Solved] Get Media Content Now

I am on Sprint. the phone was issued by Sprint. I haven't contacted them yet because I keep trying everyone's suggestions. I will call in the morning. My friends are all on different carriers but the majority are Sprint as well. the files are just normal pictures. I even tried sending myself one and received the same response.

 

[RumoredNow]

re: [Solved] Get Media Content Now

Yeah... If the Sprint people go "I dunno..." ask about a reprovision. You may have to get a tech escalation to get that done. Provisioning is when the authorizations are set up for your account access on the network.

Something got corrupted somewhere...

You could also try a web search for "Sprint hash codes" which might get you into some menus to see if anything looks wrong and also search "Sprint MMS APN" to see what the settings should be.

 

[Jennifer Sweeney]

re: [Solved] Get Media Content Now

I tried the search for Sprint MMS APN and the instructions it gives I don't have on my phone. It says to go to cellular>data connection>add apn - well I have nowhere on that screen that says add apn. It says Cellular and Sim card. Turn data conection on and that's it. :*(

 

[RumoredNow]

re: [Solved] Get Media Content Now

The instructions are probably in 'droid...

Settings > cellular + SIM > SIM settings > set MMS APN

That's the Windows Phone menu tree... Use the values the other instruction set provided.

 

[Guytronic]

re: [Solved] Get Media Content Now

This happened to me on the T-Mobile network.
After many retries I went a T-Mobile location and had them move my account to a new SIM.
Never a problem after this.

Try turning the phone off.
Remove the SIM-reinsert.
See if it works after restarting.

 

[Jennifer Sweeney]

it has Settings > Cellular + Sim > Sim settings > and then it says SIM name - SIM and Mode Selection > the options are LTE and CDMA or CDMA . that's the only thing it has on that screen

tried that. didn't work. I was on with sprint chat for 4 hours. didn't work reset the whole thing. lost all my pics etc. for nothing!

 

[Guytronic]

re: [Solved] Get Media Content Now

tried that.

Tried what?...new SIM, reinserting SIM...both?

 

[Jennifer Sweeney]

re: [Solved] Get Media Content Now

reinserting.

 

[Guytronic]

re: [Solved] Get Media Content Now

Wait a minute...

How much of the internal memory is left on the phone?

 

[Jennifer Sweeney]

re: [Solved] Get Media Content Now

3.97 GB free

 

[Guytronic]

re: [Solved] Get Media Content Now

3.97 GB free

Did the SIM you are using come from another phone?

 

[Jennifer Sweeney]

re: [Solved] Get Media Content Now

no, its the original from this phone when I bought it. it worked for a year and a half just fine.

 

[Guytronic]

re: [Solved] Get Media Content Now

I'm kind of thinking your received MMS isn't being moved to the phone's memory for some reason.
This is why I had to get a new SIM from my carrier.

Is there another phone handy that you could move your SIM to?

 

[xrs22]

re: [Solved] Get Media Content Now

I gotta switch to cellular to send/receive pics on my Icon and 928.

 

[Jennifer Sweeney]

re: [Solved] Get Media Content Now

ya, I have an old iphone. should I stick it in there?

 

[Guytronic]

re: [Solved] Get Media Content Now

ya, I have an old iphone. should I stick it in there?

Is it an old Sprint smartphone?

 

[Jennifer Sweeney]

re: [Solved] Get Media Content Now

yes