1. Mike 7's Avatar
    does anyone else lose their connection alot? today is the 4th time since i got the band that it tells me it cant find the paired band, make sure its in range, etc. Ive found myself unpairing and re-pairing previously, but now its getting downright annoying. Has anyone else sen this and have a quicker fix? I have restarted the band, the phone, bluetooth, nothing seems to get them to talk other than re-pairing them.
    11-11-2014 07:25 PM
  2. ZBoater's Avatar
    Yes, I'm having the same issue. My band is going back, No reason to be fretting a Bluetooth connection these days. And it's probably the iPhone's fault. Apple broke a lot of Bluetooth accessories with the iPhone 6 and iOS 8.

    But I need to talk on the phone more than I need to count my steps.
    11-11-2014 09:18 PM
  3. ahankahank's Avatar
    Same here.
    11-11-2014 09:19 PM
  4. mszatny's Avatar
    My connection on iPhone 6 seems rock solid


    Sent from my iPad using Tapatalk HD
    11-11-2014 09:26 PM
  5. TheZuneLune's Avatar
    I have heard the Bluetooth stack on the iPhone 6 is pretty crummy, seriously.
    11-12-2014 01:53 AM
  6. andrew.b's Avatar
    Same here, it worked much more reliably on my iphone 5 even with iOS 8, but since I got an iphone 6 and even after resetting the band twice now, I lose the ability to bluetooth sync with the phone. It's happened in the morning twice so far in the last week. Resetting the band is the only thing that works. Band shows up in bluetooth in iOS (twice actually, once as the device serial number and once as Andrew's Band LE) but app won't sync. Really a shame, I liked it so much when it was working well.
    12-31-2014 10:43 AM
  7. 11B1P's Avatar
    Same here, it worked much more reliably on my iphone 5 even with iOS 8, but since I got an iphone 6 and even after resetting the band twice now, I lose the ability to bluetooth sync with the phone. It's happened in the morning twice so far in the last week. Resetting the band is the only thing that works. Band shows up in bluetooth in iOS (twice actually, once as the device serial number and once as Andrew's Band LE) but app won't sync. Really a shame, I liked it so much when it was working well.
    My wife has an iphone 5c, NOT on ios8, and she left it charging this morning while we ran an errand or two. Got back home and had a terrible time getting it paired back up. Just like you, she has had it in her BT settings twice. Seems like as long as you don't lose the pairing, it will be fine. Although that is an unlikely situation.
    12-31-2014 11:01 PM
  8. smileyboy's Avatar
    Having BT problems? Reset network settings or restore as new.
    01-09-2015 11:15 AM
  9. andrew.b's Avatar
    For what it's worth, I've found that although when I try and force sync in the MS app using the sync icon, it sometimes or often fails, but if I just leave the app open in the background it does sync with the band often enough to be up to date within a few minutes after completing a workout, for example. So I'm not going to bother resetting the band and repairing any more, just leaving the app open in the background seems to keep it sync'd pretty well and I get notifications of SMS, calendar events etc on the band just fine 99% of the time. It does sound like resetting the network settings in iOS is the real fix for this though and the trouble lies with iOS and not the band.
    01-13-2015 03:20 PM
  10. rijc99's Avatar
    Make sure your Bluetooth LE connection shows connected. This connection is required for the app to sync with band. It is also needed for the app to push notifications to your band. Go to Bluetooth settings and click on the ***'s Band LE connection to connect it.

    The standard connection will only allow caller id to push but not notifications.
    01-18-2015 05:31 PM
  11. gkcdundar's Avatar
    I want to pull out my hair! My microsoft band and Microsoft health app on Iphone 6 doesn't sync at all! Bluetooth doesn't connect what so ever. Since January only one day it was connected and then nothing! This is so frustrating, I've tried reset, uninstalled the app from the iPhone, turn on and off Bluetooth on both devices and pairing! Nothing helped to solve this issue! I can't use the app at all. Btw, I got an update for the band via health app when I was trying to pair them but it still hasn't done! So slow Also, I'm losing the bluetooth connection literally every 3mins so I don't think that it would complete the update!
    04-20-2015 05:47 PM
  12. anon(5335899)'s Avatar
    It's common knowledge iPhones are no the best at maintaining a BT connection. And that's putting it mildly.
    04-22-2015 04:11 AM
  13. Derick Clack's Avatar
    I have the same problem, the minute the band goes out of range with the iphone, the Bluetooth connection is lost. I have figured out how to connect again without having to re-pair the band. You will notice that on the blue tooth settings on the iPhone there are 2 band Bluetooth entries and they both have to be connected in order for the band to sync on IOS. You need to "Connect" the Bluetooth entry that has the LE (Low Energy) in the name, once that is connected it will automatically connect the second Bluetooth connection.

    I have been unable to figure out why there are two connections but this seems to work me.
    05-28-2015 01:38 PM

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