1. ScottyKnox's Avatar
    Got my Band 2 this afternoon and enjoy all the changes. I am having the same issue I developed with my Band 1 when it comes to PC Sync. I have the latest (1.3.11016.1) Sync software installed on my Windows 10 Desktop. The band charges when I plug it into a USB port, I hear the PC recognize a USB devices is plugged in and the "Devices & Printers" screen shows that the PC recognizes it as a Microsoft Band. The Sync App doesn't respond to the band.

    I had this same issue develop on my Band 1 after several months and was never able to sync via PC again. I have tried every USB port (not using a hub) and have tried restarts of both the PC and Band. Any recommendations would be greatly appreciated.
    10-30-2015 09:01 PM
  2. Snow Wight's Avatar
    I also have this issue
    10-31-2015 10:15 AM
  3. ScottyKnox's Avatar
    On the Band 1 the issue was mostly attributed to corrosion on the contacts. This should not be the case with the Band 2 since it is new and the contacts are now hidden away in the clasp.

    I have tried my band on a WIn7 PC, a Win 10 PC, and a Win 7 laptop. No luck on all 3 of these devices.
    10-31-2015 02:02 PM
  4. tbsteph's Avatar
    Again - still?

    I had this issue with my Band 1 also (Both the original and replacement.). No, it's not caused by corroded contacts.

    So far the Band 2 syncs via my W10 PC just fine. Disturbed by your report however.
    Aaron_Jones likes this.
    10-31-2015 05:49 PM
  5. Aaron_Jones's Avatar
    I didn't know I could sync to my Win 10 PC until I read this thread, I was able to sync it with no problem though after getting the heads up from you guys.
    Last edited by Aaron_Jones; 11-02-2015 at 12:25 AM.
    10-31-2015 08:00 PM
  6. ScottyKnox's Avatar
    I had to do a factory reset of my band to get the PC Sync software to recognize it. Not sure what the issue was, but glad to have sync back.
    Aaron_Jones likes this.
    11-01-2015 04:54 PM

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