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Windows Central Question
Microsoft won't repair or replace my Band 2
My fianc? bought me a Microsoft Band 2 for Christmas from Amazon.com. After exactly one month of normal usage, the strap tore. It tore in the exact place where the screen ends. This to me is an obvious design flaw. (My dad, an engineer, agrees) I've also seen other posts online with users having their Band 2 crack in the exact same place.
I spoke to Microsoft via their online chat, and they told me they would replace it for me. So I FedEx'd it to them. A few weeks later, I received a package from them saying that they would not fix it as the damage was unrelated to defect in materials or workmanship. Really? The strap tears after one month of normal usage (not just me - others too) and it's not related to defects in materials or workmanship?
So.... I spoke to Microsoft again via their online chat, and this time the lady I spoke to told me that THIS TIME Microsoft would replace it, and she apologized that it wasn't replaced the last time. So I FedEx'd it back to them, and lo and behold a couple of days later it was again returned unfixed/unreplaced AGAIN!
This level of service is shocking. I've purchased their Lumia 920 phone in the past, and am currently using their Lumia 930, and was planning on upgrading to the 950. But after this ordeal, I'm not so sure anymore.
Anyone have an ideas as to what I can do?
My fianc? bought me a Microsoft Band 2 for Christmas from Amazon.com. After exactly one month of normal usage, the strap tore. It tore in the exact place where the screen ends. This to me is an obvious design flaw. (My dad, an engineer, agrees) I've also seen other posts online with users having their Band 2 crack in the exact same place.
I spoke to Microsoft via their online chat, and they told me they would replace it for me. So I FedEx'd it to them. A few weeks later, I received a package from them saying that they would not fix it as the damage was unrelated to defect in materials or workmanship. Really? The strap tears after one month of normal usage (not just me - others too) and it's not related to defects in materials or workmanship?
So.... I spoke to Microsoft again via their online chat, and this time the lady I spoke to told me that THIS TIME Microsoft would replace it, and she apologized that it wasn't replaced the last time. So I FedEx'd it back to them, and lo and behold a couple of days later it was again returned unfixed/unreplaced AGAIN!
This level of service is shocking. I've purchased their Lumia 920 phone in the past, and am currently using their Lumia 930, and was planning on upgrading to the 950. But after this ordeal, I'm not so sure anymore.
Anyone have an ideas as to what I can do?
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