1. spyderzWPC's Avatar
    Is anyone else's device getting hot when charging? or randomly rebooting?
    I have done power downs, reboots, I am now trying a full phone reset to see if that fixes the issue.
    11-30-2015 11:50 AM
  2. Marsiss Tian's Avatar
    No randomly rebooting so far.
    ale2999 likes this.
    11-30-2015 12:09 PM
  3. mtlmike's Avatar
    Yes, spontaneous reboots and never-ending reboot cycles. Solved it (I hope) by removing the SD card. Major problems with SD card.
    11-30-2015 12:18 PM
  4. Unauthorized's Avatar
    11-30-2015 01:11 PM
  5. timster01's Avatar
    mine was rebooting randomly up until yesterday, I reset the 950XL and didn't restore from a backup.
    11-30-2015 01:20 PM
  6. taphius's Avatar
    Mine reset when doing burst shots (3 times total). I'll be doing a third reset and starting fresh to see if it fixes some of my issues before I contemplate returning it.
    11-30-2015 01:52 PM
  7. banker1985's Avatar
    Mine doesn't reboot, it simply shuts down. Plugging it in doesn't even turn it on. The power button will allow it to turn back on, however. The last few times, it acts like the battery is at 0, giving me a dead battery display. The last time I removed the battery and it started back up just fine. Odd.
    11-30-2015 02:23 PM
  8. pray4hope's Avatar
    i had to replace the sd card becuase this one was causing reboots. Now i have bought a new one and no more reboots.
    11-30-2015 02:23 PM
  9. robertre's Avatar
    I had lots of issues with a Micro SD on my previous 640, not reboots, but lots of issues. I replaced it with a Samsung micro SD, and it fixed it. So I put a Samsung Pro micro SD in my 950XL, just to play it safe, and I have not had issues that I am aware of.
    11-30-2015 02:44 PM
  10. banker1985's Avatar
    Thanks for the info. I'll take out my SD card and see if I get any more crashes.
    11-30-2015 05:13 PM
  11. ale2999's Avatar
    No reboots so far!
    11-30-2015 10:07 PM
  12. cracgor's Avatar
    Thanks for the info. I'll take out my SD card and see if I get any more crashes.
    I think it is related to apps installed on the SD card.
    11-30-2015 10:18 PM
  13. abyssartsstudio's Avatar
    I post this on some one else post, so that I want have to retype I will just copy and paste it here again. This is sad man.

    I think I got a bad one out of the batch, my phone got super hot, die in 30 minutes, reboot over 20 time in the first to two hours, it froze up when I use the camera, and froze up after selecting my music on my sc card. This was the worst phone experience I ever had, and it took all day to get microsoft to help me out, they have the worst customer service ever. The microsoft stores and the online is not even connected. If you buy it out of the store you can not send it back or call microsoft. You got to find a store to take it back and they act like they didn't want to held. When they finally said that they will replace the phone , they made me pay for the ship and refused to help with the shipping. This is crazy, I never knew Microsoft was this bad, I think I may even go Mac with my home computer and get rid of windows. Steve Jobs was right the whole time, Microsoft is garbage. Point blank. I was the the biggest user. Its like finding out superman is not really super but weak. I was really pulling for Microsoft to knock everybody off the block, but they where very disrespectful to loyal fan by putting out this crap uncompleted.I even drove 2 hours to the next city to get my 950lx, so thats 4 hours their and back.I did the same thing to reserve it because they where out of 950xl online but they just would not help me. TAKE IT BACK IF YOU CAN. but if you do I hope that a update will help those who my keep it.
    11-30-2015 10:23 PM
  14. Unauthorized's Avatar
    This time the phone rebooted after I tried to turn Wifi off. I just left home and tried to check the departure time of the bus, and as my Wifi was still connected but out of range, I wanted to switch to cell data and... black screen, thank you!
    12-01-2015 12:29 AM
  15. spyderzWPC's Avatar
    I did a full phone restore, haven't had an issue yet. On another positive note after years of trying skype for business works now on my windows phone and got the dual sim up and running
    12-02-2015 11:33 AM
  16. Unauthorized's Avatar
    Today it crashed while using the Bluetooth mouse and the brandnew Display Dock.
    12-02-2015 01:26 PM
  17. spyderzWPC's Avatar
    One of the things I noticed, it appeared to crash more at home when connected with my wireless ac but more stable on my wireless n network. Anyone notice this?
    12-03-2015 03:38 PM
  18. timster01's Avatar
    anyone with rebooting problems, did you restore from a previous backup or start fresh?

    I restored from a backup at first, and the reboots started for a few days. Then I restored and started fresh, no more reboots.
    12-03-2015 03:52 PM
  19. Unauthorized's Avatar
    I started fresh. Guess the problems are from bad firmware or OS bugs.
    12-03-2015 04:03 PM
  20. VoynaZ's Avatar
    Mine rebooted once while I was watching youtube videos in the edge browser. Hasn't happened since.
    12-03-2015 07:06 PM
  21. Paolo Cardelli's Avatar
    Rebooted only once while watching an embedded Youtube video inside a forum post with Edge.
    Did a Soft-Reset after to make sure some oddities were fixed.
    No more random reboots after that, and after days of usage
    12-04-2015 03:33 AM
  22. jmtella's Avatar
    When I connect to a Wireless-AC network, the phone reboots about every hour.

    The workaround is to connect to a Wireless-N network instead.
    12-07-2015 01:09 PM
  23. spyderzWPC's Avatar
    so I turned off glance and I haven't seen another reboot
    12-24-2015 04:42 PM
  24. GF Wong's Avatar
    My 2 cents on random reboot on my 950 XL.
    Had a couple of random reboot. I started the phone fresh - without migrating data from my L1520. Changed to a new microSD. Updated firmware and on insider .63 OS. With all these, I am still facing random reboot until I noticed a trend. My phone tends to reboot after driving. The phone is connected to my car audio via Bluetooth. So this led me to suspect that Bluetooth incompatibility could be causing the issue. I did face problem of Bluetooth disconnecting in the middle of a call when connected to my car audio via Bluetooth. When that happened, the Bluetooth on-off toggle on the phone is greyed out and cannot be activated. The phone got pretty hot. Nothing can be done except rebooting the phone. I also noticed that the phone get quite warm every time when connected to the Bluetooth. I guess, I will need to disable Bluetooth until MS comes up with an update. Hope this helps.
    01-11-2016 07:27 PM
  25. Mohammad Masoudi's Avatar
    No reboots so far!
    01-12-2016 02:44 AM

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