1. sst154's Avatar
    Hi, does anyone know if the problem of the corners of the screen glass not being totally flat and preventing from sticking screen protectors properly is finally a factory defect?
    Are newer units having the same problem?
    Don't know if is worth sending the phone to warranty or not if there's nothing to do, but don't think is a normal feature of the phone either.
    04-16-2016 06:02 AM
  2. michael lepage's Avatar
    Hi I have the same problem with my 950xl tried 3 glass screen protectors of different makes, none of them would stick in the corners! I ended up using the thin plastic protectors with a leather and rubber case, so I feel there is a problem with this model and it needs to be fixed by Microsoft.
    sst154 likes this.
    04-16-2016 06:31 AM
  3. Babs75's Avatar
    Gave up on the hard screen protectors because of the corners lifting. Went to a soft one. Not as good as the hard ones for breakage purposes but better than nothing. This has worked well:
    http://www.amazon.com/ArmorSuit-Mili...pUvbUpU3463580
    sst154 likes this.
    04-16-2016 08:26 AM
  4. Chippy757's Avatar
    I think this nowadays Microsoft build quality, same for the rest of phone really. On other hand it is kind of on par with software development.
    techiez and sst154 like this.
    04-16-2016 10:02 AM
  5. sst154's Avatar
    Yeah I know..
    Just would like to know if it's considered a defect and what woukd ve the solution (if anyone sent it for repair).
    Isn't Corning who, in theory, manufactures the glass and not Microsoft?
    Could it be that the glass ia attached with more pressure in the corners and it bends?
    04-16-2016 10:19 AM
  6. Mesbah's Avatar
    Screen protectors are garbage I don't even think about covering 950XL beautiful screen with one of those sticky glass sheets. Furthermore, usually when I am done with a super protected screen inside an army anti-tank case suddenly I realize the whole cell phone system is obsolete I wasted all extra protection for nothing...worse even can't sell those damn items
    Chippy757 and sst154 like this.
    04-16-2016 11:25 AM
  7. Chippy757's Avatar
    Must Agree.
    With the phones being plastic there is no point really protecting it at all - unless you want to sell it as new 2 years later...
    But for all that time you will not get to enjoy they phone, just the protection. Does help if you drop it frequently though.
    sst154 likes this.
    04-16-2016 01:21 PM
  8. GizmoEV's Avatar
    Both my Wife's RM-1116 ( 950XL dual SIM, US market) and my RM-1085 (950XL single SIM internal market) show "warpage" of the glass at the corners. My understanding is that it is Gorilla Glass 4 which is more flexible than Gorilla Glass 3. If so, this might be part of the reason. Find a good oleophobic coated plastic screen protector if you don't want to see the corners lifting up.
    Last edited by GizmoEV; 04-17-2016 at 02:30 PM. Reason: typo. too many m's in SIM. SIMM has to do with computer RAM from a while ago. Old habits die hard. :)
    sst154 likes this.
    04-16-2016 08:01 PM
  9. sst154's Avatar
    I understand people don't wanting to use a SP, but I think that shouldn't be an excuse for selling a phone with this "feature?" when the protector can even save the screen if dropped.
    Also don't understand how MS sells protectors in their stores knowing this will happen.
    techiez likes this.
    04-16-2016 08:30 PM
  10. rusty502's Avatar
    How do we know it's a defect? Could it be that the glass screen protectors are manufactured wrong? Wouldn't be the first time....many have been manufactured for several model phones over the years that were initially missing needed cutouts.....or very slightly too big (happened to me on a GN3)..there are probably only a couple of manufacturers making them all.....

    Sent from mTalk
    sst154 likes this.
    04-16-2016 08:47 PM
  11. sst154's Avatar
    We know as a fact that the glass is not totally flat as that can be seen when an image reflects and the corners distort it.
    If it's a defect or just a (pointless?) feature will depend on how the phone was designed and intended to be.
    If the curvature of the glass is just a voluntary feature, MS shouldn't sell screen protectors that will lift.
    04-16-2016 09:56 PM
  12. T Moore's Avatar
    That is the design of the screen.
    sst154 and realwarder like this.
    04-17-2016 12:28 AM
  13. sst154's Avatar
    Thanks, do you know why it is designed that way?
    04-17-2016 03:18 AM
  14. Krystianpants's Avatar
    Thanks, do you know why it is designed that way?
    Like for when it falls flat having the corners lifted slightly will prevent the screen from hitting face flat and the shock will get absorbed and pop the plastic case off. It's actually been tested to withstand quite a lot minus water. The screen also is pretty resilient to burns. Someone had a lighter on it for a minute with no issues. Other screens after a few seconds started warping, screen going black and phones stopped working.
    sst154 and realwarder like this.
    04-17-2016 06:51 AM
  15. sst154's Avatar
    Thought about that as well, pretty much the same principle as the lg g4, obviously more subtle. Just don't understand why if it was like this they wouldn't explain that in costumer service and sell screen protectors that work well. Such a big failure on internal communication between departments maybe
    04-17-2016 08:56 AM
  16. beman39's Avatar
    Screen protectors are garbage I don't even think about covering 950XL beautiful screen with one of those sticky glass sheets. Furthermore, usually when I am done with a super protected screen inside an army anti-tank case suddenly I realize the whole cell phone system is obsolete I wasted all extra protection for nothing...worse even can't sell those damn items
    I never understand posts like this or why people think like this... I always put screen protectors on my expensive devices as I have seen first hand what happens when you don't. for example my screen protector now has 2 big scratches on it and if I didn't have the protector on then my screen would be scratched! no one takes care of my devices more than me because I'm always selling them for newer upgrades! screen protector is a MUST! also I have seen countless posts on here of people complaining that the gorilla glass isn't as good as they say because they have gotten scratches on their screens with just having it in their pockets...
    techiez likes this.
    04-17-2016 09:23 AM
  17. rusty502's Avatar
    I never understand posts like this or why people think like this... I always put screen protectors on my expensive devices as I have seen first hand what happens when you don't. for example my screen protector now has 2 big scratches on it and if I didn't have the protector on then my screen would be scratched! no one takes care of my devices more than me because I'm always selling them for newer upgrades! screen protector is a MUST! also I have seen countless posts on here of people complaining that the gorilla glass isn't as good as they say because they have gotten scratches on their screens with just having it in their pockets...

    All screen protectors degrade the screen to some extent, no way possible not to as you are adding another layer.....and screen protectors are not as hard as the screen and therefore will scratch much easier. I used to replace the SP on my wife's phone every two months or so, she carries it loose in her purse and they would be horrible....she has been over a year SP free now and not a scratch.....

    Sent from mTalk
    04-17-2016 09:34 AM
  18. beman39's Avatar
    All screen protectors degrade the screen to some extent, no way possible not to as you are adding another layer.....and screen protectors are not as hard as the screen and therefore will scratch much easier. I used to replace the SP on my wife's phone every two months or so, she carries it loose in her purse and they would be horrible....she has been over a year SP free now and not a scratch.....

    Sent from mTalk
    what? show me where SP's DEGRADE the screen... never heard of this in my life. and the purse is the worst place for a screen to get scratched, infact there was another member on here that was just complaining about that...
    04-17-2016 09:43 AM
  19. rusty502's Avatar
    what? show me where SP's DEGRADE the screen... never heard of this in my life. and the purse is the worst place for a screen to get scratched, infact there was another member on here that was just complaining about that...

    Just saying that I have yet to find a SP that didn't degrade touch sensitivity and clarity to some degree.....ymmv.

    Sent from mTalk
    GizmoEV likes this.
    04-17-2016 12:19 PM
  20. Muessig's Avatar
    I have also been looking for a screen protector for my XL. I've seen lots of complaints about stiffer tempered glass protectors not sticking properly so I wondered about getting a traditional protector before or going for some liquid screen protection. So far I haven't gone for any protection. Decisions decisions!
    04-17-2016 01:15 PM
  21. Krystianpants's Avatar
    I never understand posts like this or why people think like this... I always put screen protectors on my expensive devices as I have seen first hand what happens when you don't. for example my screen protector now has 2 big scratches on it and if I didn't have the protector on then my screen would be scratched! no one takes care of my devices more than me because I'm always selling them for newer upgrades! screen protector is a MUST! also I have seen countless posts on here of people complaining that the gorilla glass isn't as good as they say because they have gotten scratches on their screens with just having it in their pockets...
    I never understand posts like this or why people think like this... I always put screen protectors on my expensive devices as I have seen first hand what happens when you don't. for example my screen protector now has 2 big scratches on it and if I didn't have the protector on then my screen would be scratched! no one takes care of my devices more than me because I'm always selling them for newer upgrades! screen protector is a MUST! also I have seen countless posts on here of people complaining that the gorilla glass isn't as good as they say because they have gotten scratches on their screens with just having it in their pockets...
    It's just fear mongering to sell accessories. But honestly if you say you take care of your phones like no other it shouldn't be a problem because I have never had any problems with any of my phones over the years and I never use them. Most metal won't harm the screen unless you apply some serious pressure. The screen protector scratches way easier so it gives this appearance that it's protecting but it really isn't. The only things you have to worry about are sand and gravel. If you drop your phone on a bunch of rocks, depending on how it slides it can scratch it. Plus screen protectors may change the way force is distributed when a phone falls, and may lower the protection for shattering. My buddy learned that with his HTC M8. A nice screen protector but his phone shattered into pieces. Your best bet if you're worried is a wallet/flip case of some sort. But again its your right to use one. And if you have trouble with the 950xl. Just cut the plastic to not go around the edges. It will look uglier but screen protectors already make it look ugly. They refract light differently and cause the screen to look bad plus they fade over time making it look dull.
    04-17-2016 03:24 PM
  22. Y C Neo's Avatar
    It is by design. Just get the Nillkin Amazing H+ Pro Untra-Thin 0.2mm 2.5D tempered glass for it, perfect sticking!
    sst154 likes this.
    04-17-2016 08:32 PM
  23. PGrey's Avatar
    It is by design. Just get the Nillkin Amazing H+ Pro Untra-Thin 0.2mm 2.5D tempered glass for it, perfect sticking!
    This is what I've found too, unfortunately the screen isn't as flat as would be hoped.
    However, I've had success with the Nillkin H+ Pro as well, still 100% stuck, after several days now, including a tough trip to the park today, pushing kids on various play equipment and taking photos, in/out of pocket, etc.
    I think you need the thinnest possible protector to conform to the edges not being flat, and this one is it. I posted about this in another screen protector thread as well, but at that point I was only about 1.5 days in. I'm pretty convinced this one is really going to go the distance, knock on glass ;-]

    On the protection thing, I find the glass ones to be pretty darn hard to scratch, obviously not impossible by any means, but most types of glass are pretty hard stuff. Obviously if you're going to drag it across a piece of granitic rock, it'll beat it up pretty good ;-]
    sst154 likes this.
    04-18-2016 12:31 AM
  24. peter leung 10586's Avatar
    It's just fear mongering to sell accessories. But honestly if you say you take care of your phones like no other it shouldn't be a problem because I have never had any problems with any of my phones over the years and I never use them. Most metal won't harm the screen unless you apply some serious pressure. The screen protector scratches way easier so it gives this appearance that it's protecting but it really isn't. The only things you have to worry about are sand and gravel. If you drop your phone on a bunch of rocks, depending on how it slides it can scratch it. Plus screen protectors may change the way force is distributed when a phone falls, and may lower the protection for shattering. My buddy learned that with his HTC M8. A nice screen protector but his phone shattered into pieces. Your best bet if you're worried is a wallet/flip case of some sort. But again its your right to use one. And if you have trouble with the 950xl. Just cut the plastic to not go around the edges. It will look uglier but screen protectors already make it look ugly. They refract light differently and cause the screen to look bad plus they fade over time making it look dull.
    i agree with you. i never use screen protectors. they make the phone ugly.
    Krystianpants likes this.
    04-18-2016 09:43 PM

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