01-07-2017 04:45 PM
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  1. Danut Ciotirla's Avatar
    I had it on an old phone with the same account working ok, but now I bought a 950 and when I tried to log in with the same account on it is not working.
    12-11-2016 11:04 AM
  2. rc2080's Avatar
    Yeah, my old Lumia 1020 that I logged into a long time ago is fine.

    The latest guy from Uber Support (the 5th or 6th now, I think?) finally said that the team is aware of the issue and is working to fix it. Whether that's actually true or he just said whatever he could to get me to stop spamming them remains to be seen... :P
    12-11-2016 01:42 PM
  3. satishn's Avatar
    My new 950XL came with Uber installed. I just tried it for the first time and it gave me the same error message. I then uninstalled and installed again to see if that helps, but no luck. I guess they need to fix it.
    12-11-2016 02:51 PM
  4. Danut Ciotirla's Avatar
    Any news ?
    Last edited by Danut Ciotirla; 12-12-2016 at 02:48 PM.
    12-12-2016 12:19 PM
  5. rc2080's Avatar
    Nope... Uber just told me to use m.uber.com until they get their act together
    12-12-2016 07:28 PM
  6. panchoroms's Avatar
    I was having the same issue on my lumia 650, but was fixed by updating my phone. Also Uber support recommends to use the mobile version m.uber.com to get acces to the hole entire options such as Uber Eats which is not available yet in the Windows Store.
    12-14-2016 01:18 PM
  7. greedo_greedy's Avatar
    It's best to send feedback to Uber by writing a review or checking if you can send feedback from within the app.

    I just used the app yesterday with no issue on my Lumia 735.

    Seems like the issue is affecting the 900 series devices.
    12-14-2016 01:35 PM
  8. rc2080's Avatar
    It's best to send feedback to Uber by writing a review or checking if you can send feedback from within the app.

    I just used the app yesterday with no issue on my Lumia 735.

    Seems like the issue is affecting the 900 series devices.
    Mine miraculously started working again today!
    12-14-2016 01:38 PM
  9. dzejnuska's Avatar
    I just received a reply from Uber support. They say that Uber app is no longer supported for Windows Phones and that I can only use the service via an Android or Apple device.

    That's absolutely ridiculous. What's even worse is that I get an error message even when I try to request Uber via their website (mobile version). I'm giving up on them and looking for a better taxi service.
    12-14-2016 01:49 PM
  10. rc2080's Avatar
    Only 1 out of the 6 "techs" I talked to said that WP isn't supported anymore. The rest did not.. which leads me to think that 1 tech had no clue what he/she was talking about
    daimv likes this.
    12-14-2016 01:52 PM
  11. daimv's Avatar
    Originally posted by rc2080
    Only 1 out of the 6 "techs" I talked to said that WP isn't supported anymore. The rest did not.. which leads me to think that 1 tech had no clue what he/she was talking about
    I hope he was bs-ing out of his *** because the uber app got quite better with the latest update (of course, not counting the troubles described here) and it was quite recently.
    12-14-2016 03:00 PM
  12. llckll's Avatar
    There was an Uber update yesterday and now it is working.

    Sent from mTalk
    daimv likes this.
    12-15-2016 08:25 AM
  13. vEEP pEEP's Avatar
    Hiring decent support people is helpful. Maybe Uber will get this...

    Wow.. Uber's technical support is being super-dense about this. The first guy asked me to send him a screenshot of the error so that he can unlock the Uber app for my phone (which makes 0 sense). The second guy told me that I can't use Uber on anything except Android, iPhones, or Windows Phones..
    12-17-2016 02:55 PM
  14. vEEP pEEP's Avatar
    And without doing anything - it works on my Lumia 930 and W10 desktop!
    Thanks who ever!
    12-17-2016 02:56 PM
  15. Danut Ciotirla's Avatar
    All of a sudden started working on my 950. :)
    12-20-2016 01:15 PM
  16. Perez5k's Avatar
    Turn on your location, and restart the app afresh
    01-07-2017 04:45 PM
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