06-05-2017 08:49 AM
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  1. sutt359's Avatar
    Hi everyone

    Has anyone noticed screen flicker with wavy black lines when you place the 950 on a wireless charging pad?
    12-07-2015 05:42 AM
  2. Peter Thornton's Avatar
    Hi everyone.

    When i charge my 950 in either the CR-200 car kit or the DT-900 Qi charger i get an anoying interference/noise/corruption of the display.
    It's 100% sure that it is the Qi charging that causes this and it is most noticable when the screen shows white.

    Microsoft Support in Denmark has testet their 950 with a DT-900 and has the same problem. But the help ends there. Their answer was: "Well have to pass this on to technical support" And when i asked what is was suppose to do with a 500 phone that has display issues the answer was: "Hopefully the problem will be fixed in a future update"

    So my question is: Do any of you have the same problem or is it just mine and MS DK's phones that have this problem?

    Thornton
    12-07-2015 05:48 AM
  3. sutt359's Avatar
    Ha ha

    I just posted about this... Im having the same problem but with my DT-900 and DC-50

    Microsoft support was useless suggested i get the phone replaced.
    12-07-2015 05:51 AM
  4. Peter Thornton's Avatar
    Yep. I have the exact same problem and posted a thread about this just minutes ago (can't post link because i just signed up)
    Microsoft is NOT very helpfull at all.
    12-07-2015 05:52 AM
  5. Peter Thornton's Avatar
    Microsoft Support in DK wouldnt even replace it. They just told me to wait until they technical department had looked at the problem, and that a future update hopefully solved the problem.

    Even thu is many years since i studied electronics, i have a hard time seeing how a softwareupdate should fix such a problem.
    12-07-2015 05:57 AM
  6. sutt359's Avatar
    Indeed maybe they missed out some shielding somewhere. But your right i cant see how an update would sort this out.

    They suggested to me i take it back to where i got it. MMMM that would be the online MS store.
    12-07-2015 06:02 AM
  7. Peter Thornton's Avatar
    They just told me now that "this is a known problem when restoring from a backup"
    So they want me to reset the phone and start a clean install.... I dont see how this could have anything at all to do with the interference, but ill do it just to shut them up.
    12-07-2015 06:12 AM
  8. MattLFC's Avatar
    Not seeing this issue I'm in work typing on one now. None of my qi chargers at home cause it either - however none are official Nokia. What models are you using?
    12-07-2015 06:33 AM
  9. Peter Thornton's Avatar
    The CR-200 and the DT-900
    12-07-2015 06:37 AM
  10. Peter Thornton's Avatar
    Just did a reset and clean install without restoring a backup - and of course it didn't change a thing. The problem is still there.
    Im gonna contact support again and ask for a refund/replacement - lets see how that fans out.
    12-07-2015 08:05 AM
  11. EMitchell's Avatar
    I've been using a DT-900 daily to charge my 950, and I don't see any display issues. What exactly does it look like on yours?
    12-07-2015 08:13 AM
  12. YKinase's Avatar
    I've seen interference on the screen as well when charging with a 3-coil charger (Lumia 950 unlocked). The phone also gets quite warm and even after being topped off at 100% charge it remains toasty on the charger.
    12-07-2015 08:14 AM
  13. Peter Thornton's Avatar
    I've been using a DT-900 daily to charge my 950, and I don't see any display issues. What exactly does it look like on yours?
    Horizontal lines across the entire screen with a horizontal spacing of about cm and cm width. The line is darker that the background, so its most noticable on a white background.

    And the lines move up/down - kinda like on an old TV set.
    12-07-2015 08:16 AM
  14. sutt359's Avatar
    I wonder if they have advanced replacement.
    12-07-2015 08:20 AM
  15. Peter Thornton's Avatar
    I wonder if they have advanced replacement.
    They better have. My phone is my primary worktool, and i got rid of my old 930 an 830 when i got this.

    I didn't by it directly from Microsoft, but the store where i bought it, will only take it in for investigation - which should take 1-2 weeks. And im not going to wait 1-2 weeks when the phone isn't even 1 week old.
    12-07-2015 08:22 AM
  16. sutt359's Avatar
    They better have. My phone is my primary worktool, and i got rid of my old 930 an 830 when i got this.

    I didn't by it directly from Microsoft, but the store where i bought it, will only take it in for investigation - which should take 1-2 weeks. And im not going to wait 1-2 weeks when the phone isn't even 1 week old.
    1 to 2 weeks. Here in the UK you have 14 days to reject for refund or instant replacement.
    12-07-2015 09:29 AM
  17. Peter Thornton's Avatar
    1 to 2 weeks. Here in the UK you have 14 days to reject for refund or instant replacement.
    You only have that in DK if you bought it online and i bought it at a store - big mistake.

    MS Support have escalated the issue, so lets see what happens.
    12-07-2015 09:58 AM
  18. EMitchell's Avatar
    Horizontal lines across the entire screen with a horizontal spacing of about cm and cm width. The line is darker that the background, so its most noticable on a white background.

    And the lines move up/down - kinda like on an old TV set.
    I switched mine to a white background app, then put it on the DT-900. Nothing showed up on the screen, no change at all.
    12-07-2015 10:24 AM
  19. Peter Thornton's Avatar
    I have just got a reply from MS regarding this, and their answer was: "Yes, the 950 screen will flicker when charging with 901 og 201 - that is not a error in neither your 950, 910 og 201"

    So bascially they are telling me, that there is a design flaw in the 950 so that the intereference from the charging pad causes disturbences to the screen - but they won't fix it.
    01-26-2016 01:32 PM
  20. mariusmuntean's Avatar
    I have just got a reply from MS regarding this, and their answer was: "Yes, the 950 screen will flicker when charging with 901 og 201 - that is not a error in neither your 950, 910 og 201"

    So bascially they are telling me, that there is a design flaw in the 950 so that the intereference from the charging pad causes disturbences to the screen - but they won't fix it.
    The 930 had a similar issue when using Edge network. Same situation with interference. Total lack of quality control and mediocre inside build quality.
    01-29-2016 06:02 AM
  21. grazy1982's Avatar
    Same issue here, just searched and found this thread. Hadn't noticed in xl but on 950 I noticed it today! After leaving and turning screen back on I noticed to didn't do it straight away. I wonder if this is harmful to the phone?

    Will be trying xl tomorrow!
    04-12-2016 04:25 PM
  22. Jabber00's Avatar
    Same problem here with a Lumia 950 and a Ravpower 3 coils QI wireless charger.
    No problem (or, at least, I don't see any lines) with an Aukey single coil (I think it has a single one).

    I'm interested too: is this harmful to the device? Is it safe to use a 3 coils wireless charger?
    Last edited by Jabber00; 07-17-2016 at 12:22 PM.
    07-17-2016 10:29 AM
  23. Ejay Lozano's Avatar
    I'm having issues as well. My DT-910 charging stands have an issue where it only charges without my case, where as my DT-900's, DT-903's and DC-50 charge with my case on. I also noticed the charger going on and off. I wonder if the mozo cases have better charging coils than the oem Microsoft ones?
    08-22-2016 10:45 AM
  24. Tran Viet Ha's Avatar
    I have just got a lumia 950 and seen the same issue when using the old wireless charger for lumia 920. How has MS addressed this or just said "normal"? It seems to happen to 950 only but xl. Can anyone update the story? Thanks!
    08-24-2016 03:29 AM
  25. Tran Viet Ha's Avatar
    I have the same problem when charging lumia 950 with the old wireless charger (for lumia 920). The same concerns.
    08-24-2016 03:36 AM
29 12

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